ZANYELA FREYRE
Fort Lauderdale,FL
Summary
Works well with others, very patient and well-mannered when customers/clients are involved. Critical thinking skills to solving environmental work areas. Very organized and on-time attendance. Treats fellow team members with care and respect.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Imperial Moving Group
04.2020 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Education
HIGH SCHOOL DIPLOMA - Medical administrative specialist
ATLANTIC TECHNICAL COLLEGE
2020
Skills
- Employee Coaching and Motivation
- Verbal and Written Communication
- Call Center Operations
- Issue Resolution
- Handling Escalations
- Positive and Constructive Feedback
Certification
Microsoft Office Specialist (MOS) Certified / CPR Certification
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Customer Service Manager
Imperial Moving Group
04.2020 - Current
HIGH SCHOOL DIPLOMA - Medical administrative specialist
ATLANTIC TECHNICAL COLLEGE
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