Marco Zapata
Territory Manager
East Patchogue,NY
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 10 year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty. Dedicated Sales professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Territory Manager
Quality Water Group
Albertson, NY
02.2022 - Current
- Generated continuous customer referrals by delivering exceptional sales support, and sustaining consistent revenue
- Prospected potential leads weekly and pursued opportunities to lock in paying customers off potential connections.
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Retail Associate Manager
T-Mobile
Lake Grove, NY
08.2019 - 02.2022
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully surpass company goals by 50%.
- Supported retail manager by identifying and leveraging partnerships that benefited community and store.
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
Retail Sales Associate
T-Mobile
Central Islip, NY
09.2013 - 08.2019
- Helped customers complete purchases, locate items and join reward programs.
- Offered each customer top-notch, personal service to increase sales and customer satisfaction.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Worked closely with shift manager to solve problems and handle customer concerns.
Logistics Manager
Marine Corps
Brooklyn, NY
08.2012 - 08.2014
- Team leader for logistics and systems personnel and property accountability and reconciliation team, ensuring compliance with U.S. Army regulations and DoD directives.
- Developed warehouse system that provided best cost with appropriate service levels to achieve organizational goals.
- Delivered substantial cost savings by securing discounts from third-party logistics services providers.
- Managed monthly freight cost reporting processes.
Education
Bachelor of Science - Business Administration And Management
Purdue University
West Lafayette, IN 09.2021 - Current
Bachelor of Science - Business Administration
Ashford University
San Diego, CA 09.2018 - 09.2019
Associate of Arts - Business Administration
Nassau Community College
Garden City, NY 09.2011 - 09.2012
Skills
Merchandising operations
Accomplishments
- Winner Circle Achievement four quarters through (2018)
- Ranked Top 5% in the nation as a sales representative (2018)
- Assisted in doubling Lake Grove store revenue from prior year (2019)
- Current Store (Smith haven Mall) ranked top 10% in the nation
Timeline
Territory Manager
Quality Water Group
02.2022 - Current
Bachelor of Science - Business Administration And Management
Purdue University
09.2021 - Current
Retail Associate Manager
T-Mobile
08.2019 - 02.2022
Bachelor of Science - Business Administration
Ashford University
09.2018 - 09.2019
Retail Sales Associate
T-Mobile
09.2013 - 08.2019
Logistics Manager
Marine Corps
08.2012 - 08.2014
Associate of Arts - Business Administration
Nassau Community College
09.2011 - 09.2012