Summary
Overview
Work History
Education
Skills
Timeline
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Zaquez Bradford

Zaquez Bradford

Bossier City,LA

Summary

Dynamic customer service professional with a proven track record at Margaritaville Casino, enhancing guest experiences through exceptional service and effective problem-solving. Skilled in time management and maintaining a clean driving record, I excel in high-pressure environments, ensuring satisfaction and loyalty through attentive care and quick decision-making.

Professional worker with strong background in delivering quality results through effective teamwork and adaptability. Skilled in task management, problem-solving, and ensuring smooth operations. Known for reliability, strong work ethic, and ability to meet changing needs with positive attitude. Focused on achieving goals and contributing to team success.

Overview

5
5
years of professional experience

Work History

Valet Driver

Margaritaville Casino
03.2025 - Current
  • Increased repeat business through exceptional customer interactions and professional demeanor.
  • Streamlined communication between team members using walkie-talkies, resulting in quicker response times for guest requests.
  • Ensured smooth operations, coordinating with team members for efficient vehicle movement and storage.
  • Established positive guest relationships through consistent delivery of excellent customer service.

CNA

Intensive Specialty Hospital
06.2023 - 02.2025
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Server

Hunter Crab
12.2022 - 06.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Front Desk Clerk

Holiday Inn Express Hotel
04.2022 - 12.2022
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
  • Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
  • Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.

Cashier Assistant

French Market Express
08.2021 - 03.2022
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.

Customer Service Representative

Clean Finish Carwash
10.2020 - 07.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Certification Of General Studies -

Bossier Parish Community College
Bossier City, LA
05.2024

Diploma - Nursing

Southern University At Shreveport
Shreveport, LA
12.2023

High School Diploma -

Bunkie High School
Bunkie, LA
06.2021

Skills

  • Excellent customer service
  • Time management skills
  • Patience and composure
  • Quick decision making
  • Planning and scheduling
  • Valid Driver's license
  • Effective problem solving
  • Clean driving record

Timeline

Valet Driver

Margaritaville Casino
03.2025 - Current

CNA

Intensive Specialty Hospital
06.2023 - 02.2025

Server

Hunter Crab
12.2022 - 06.2023

Front Desk Clerk

Holiday Inn Express Hotel
04.2022 - 12.2022

Cashier Assistant

French Market Express
08.2021 - 03.2022

Customer Service Representative

Clean Finish Carwash
10.2020 - 07.2021

Certification Of General Studies -

Bossier Parish Community College

Diploma - Nursing

Southern University At Shreveport

High School Diploma -

Bunkie High School

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Zaquez Bradford