Summary
Overview
Work History
Education
Skills
Reference
Timeline
Generic

Zara Charles

West Palm Beach,FL

Summary

Proven expertise in customer satisfaction and hospitality management, with a strong track record of enhancing client relationships and team collaboration. Recognized for efficiency and goal orientation, consistently delivering positive results. Adaptable professional with strong problem-solving skills, dedicated to supporting organizational success. Committed to leveraging academic experience to contribute effectively to team objectives.

Overview

8
8
years of professional experience

Work History

Sales Associate

Saks Fifth Avenue
Palm Beach, FL
10.2022 - Current
  • Established strong client relationships through personalized engagement.
  • Increased purchase amounts by effectively cross-selling related products.
  • Leveraged technology resources to assist customers in product selection.
  • Achieved company objectives by adhering to established initiatives.

Sales Associate

Oliver Peoples
New York, NY
01.2022 - 09.2022
  • Consulted with long-term and prospective clients to assess needs and propose tailored solutions.
  • Delivered merchandise orders to clients, ensuring order accuracy and processing payments.
  • Engaged customers to identify product and service requirements, delivering persuasive demonstrations.
  • Demonstrated products to highlight benefits, encouraging potential buyers to make purchases.
  • Collaborated with teammates on sales-processing tasks to achieve daily sales targets.

Sales Support Associate

David Yurman
New York, NY
11.2020 - 02.2021
  • Handled high call volume in fast-paced environment, delivering exceptional support to sales representatives.
  • Fielded customer inquiries, offering clear and accurate technical assistance.
  • Executed floor moves, merchandising, and display maintenance to ensure organized sales areas.
  • Consistently met performance standards for answer rates, handle times, and service quality.

Sales Associate

Barneys New York
New York, NY
05.2018 - 02.2020
  • Addressed customer inquiries about sizing and accessories while providing care instructions for merchandise.
  • Analyzed and processed product returns, guiding customers towards suitable alternative products.
  • Recommended specific products and promotions based on individual customer needs and preferences.
  • Cultivated strong relationships with customers to enhance loyalty and repeat business.

Housekeeping Attendant

Kulm Hotel (Internship)
St. Mortiz, Switzerland
01.2018 - 03.2018
  • Engaged guests to assess room requirements and promote satisfaction.
  • Inspected rooms for cleanliness, ensuring compliance with company standards.
  • Coordinated provision of extra bedding, linens, towels, and furniture for special needs guests.

Server

Kulm Hotel (Internship)
St. Mortiz, Switzerland
01.2018 - 03.2018
  • Documented special requirements and communicated with kitchen personnel to fulfill customer requests and reduce complaints.
  • Maintained up-to-date knowledge of menu items and chef specials for tailored recommendations based on preferences and allergies.
  • Arranged table settings with fresh linens, tableware, and floral arrangements to enhance dining ambiance.
  • Displayed a polite and professional demeanor to patrons, fostering inquiries and encouraging order placements.

Education

Bachelor of Science - Hospitality

Johnson & Wales University
Providence, RI
05.2018

Skills

  • Problem-Solving Expertise
  • Multi-Tasking Efficiency
  • Customer Service Excellence
  • Relationship Management
  • Communication Proficiency

Reference

Provided Upon Request

Timeline

Sales Associate

Saks Fifth Avenue
10.2022 - Current

Sales Associate

Oliver Peoples
01.2022 - 09.2022

Sales Support Associate

David Yurman
11.2020 - 02.2021

Sales Associate

Barneys New York
05.2018 - 02.2020

Housekeeping Attendant

Kulm Hotel (Internship)
01.2018 - 03.2018

Server

Kulm Hotel (Internship)
01.2018 - 03.2018

Bachelor of Science - Hospitality

Johnson & Wales University

Similar Profiles

CREATE PROFILE