Zara Meade
Huntington,WV
Summary
Dynamic Lead Pharmacy Technician at CVS Pharmacy with proven expertise in inventory control and regulatory compliance. Enhanced team collaboration and optimized workflow, resulting in improved productivity. Skilled in problem-solving and insurance verification, ensuring accurate medication dispensing and exceptional customer service. Committed to maintaining high standards in pharmaceutical operations and staff development. Demonstrated ability to mentor junior staff and optimize workflow efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
CVS Pharmacy
Dunbar, WV
06.2016 - Current
- Supervised pharmacy technicians and coordinated day-to-day assignments.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Education
Bachelors - Psychology
Marshall University
Huntington, WV04.2022
Skills
- Problem-solving skills
- Pharmacy software proficiency
- Inventory control
- Order verification
- Pharmaceutical calculations
- Insurance verification
- Regulatory compliance
- Drug inventory control
- Team collaboration
- Insurance billing
- Updating medication histories
- Pharmacy and customer records management
- Medication dispensing
- Staff development
- Workflow optimization
Certification
PTCB
Certified Immunizer
CPR Certified
Timeline
Lead Pharmacy Technician
CVS Pharmacy
06.2016 - Current
Bachelors - Psychology
Marshall University