Zara Miller
North Versailles,PA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative CVS Caremark
Andrew Cresto
05.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized customer service software to manage interactions and track customer satisfaction.
Alarm Security Systems America
Jason
01.2022 - 03.2023
- Educated customers on proper ways to use security systems after completing tests and repairs.
- Educated customers on effective use of security systems.
- Explained how to properly use security systems so that customers were knowledgeable.
- Worked well in a team setting, providing support and guidance.
Security Monitor Duquesne Light
Betys Hoslter
08.2018 - 04.2022
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Participated in staff meetings, special events, and professional development activities.
- Reported irregularities such as fire and safety hazards to maintenance.
- Monitored employee activities, confirming compliance with security regulations.
Education
High School Diploma -
Pittsburg Perry High School
Pittsburgh, PA08.2016
Skills
- Materials Transport
- Refund Processing
- Conflict Resolution
- POS Systems and Ordering Platforms
- Customer Relations
- Order Processing
- Order Fulfillment
- Medical Terminology Knowledge
- Problem-Solving Ability
- Call Center Operations
- Reading Comprehension
- Active Listening
- Customer Service
- Critical Thinking
Languages
English
Professional Working
Timeline
Customer Service Representative CVS Caremark
Andrew Cresto
05.2023 - Current
Alarm Security Systems America
Jason
01.2022 - 03.2023
Security Monitor Duquesne Light
Betys Hoslter
08.2018 - 04.2022
High School Diploma -
Pittsburg Perry High School
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