Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Zarabeth M. Pettigrew

Indianapolis,IN

Summary

Accomplished administrative and marketing professional with over 25 years of experience in office management, customer support, social media growth, and case management. Proven track record of growing businesses, managing CRM systems, and delivering exceptional client satisfaction. Skilled in developing innovative solutions to achieve measurable results. Seeking a remote work-from-home role in customer service, social media management, marketing, nonprofit, or paralegal support.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Owner Operator

Reseller Solutions LLC
01.2020 - 01.2024
  • Company Overview: DBA: Virtual Posh Assistant
  • Built and managed a subscription-based business with over 395 recurring monthly clients
  • Provided automated solutions for inventory sharing, listing creation, and business automation
  • Designed tiered subscription plans to meet client needs and increase revenue streams
  • Developed AI-driven live selling templates for platforms like Instagram Live and Facebook Live
  • Delivered exceptional client satisfaction through targeted support and innovative solutions
  • DBA: Virtual Posh Assistant

Operations Manager

Lifestyles U.S.
01.2007 - 01.2020
  • Directed daily office operations, including staff scheduling, logistics, and client communications
  • Streamlined CRM systems to track client activity and improve retention rates
  • Organized events and workshops, ensuring seamless execution and high client satisfaction
  • Played a key role in marketing strategies that drove significant business growth

Energy Assistance Case Manager & Office Support Staff

Paraquad ILC
01.2004 - 01.2007
  • Managed client intake processes for energy assistance programs, ensuring accuracy and timeliness
  • Volunteered as an instructor for College for Living, creating life skills programs for disabled adults
  • Published a program on anti-recidivism efforts for disabled ex-offenders, working with state and federal parole systems

Volunteer ESL & Spanish GED Teacher

Bureau of Prisons
01.2002 - 01.2004
  • Taught ESL and GED preparation courses to incarcerated individuals
  • Designed lesson plans tailored to individual learning needs and goals

Office Manager & Scheduler

Anderson Contractor Business
01.1994 - 01.2002
  • Company Overview: Family-owned contracting business
  • Managed administrative tasks, scheduling, and procurement for a family-owned contracting business
  • Maintained financial records and streamlined bookkeeping processes
  • Enhanced client relations through effective communication and organization
  • Family-owned contracting business

Education

Bachelor's Degree - Business and Political Science

Purdue University

Paralegal Certificate -

St. Charles Community College

Skills

  • Social media management
  • Microsoft Office Suite
  • Adobe Creative Suite
  • CRM systems
  • Case management
  • Program development
  • Marketing strategy
  • Campaign execution
  • Customer service
  • Client retention
  • Research
  • Legal document preparation
  • Volunteer coordination
  • Nonprofit program coordination

Certification

Paralegal Certification

Grant Writing Certification

Timeline

Owner Operator

Reseller Solutions LLC
01.2020 - 01.2024

Operations Manager

Lifestyles U.S.
01.2007 - 01.2020

Energy Assistance Case Manager & Office Support Staff

Paraquad ILC
01.2004 - 01.2007

Volunteer ESL & Spanish GED Teacher

Bureau of Prisons
01.2002 - 01.2004

Office Manager & Scheduler

Anderson Contractor Business
01.1994 - 01.2002

Paralegal Certificate -

St. Charles Community College

Bachelor's Degree - Business and Political Science

Purdue University

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Zarabeth M. Pettigrew