Experienced with team leadership and project management. Utilizes strategic planning to achieve organizational objectives. Track record of fostering collaboration and resolving conflicts effectively.
Overview
5
5
years of professional experience
Work History
Leader
YMCA Child Development Center
05.2025 - 08.2025
Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
Oversaw day-to-day activities of 12 employees in a camp establishment, fostering inspiring atmosphere to optimize employee experiences.
Identified team weak points and implemented corrective actions to resolve concerns.
Teacher
SAISD
08.2024 - 05.2025
Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Trainer
Canes Chicken Fingers
10.2021 - 04.2023
Mentored new hires, resulting in stronger staff development and increased productivity.
Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Caller Representative
UTALK Call Center
03.2020 - 09.2020
Managed customer complaints professionally, working towards satisfactory resolutions while adhering to company policies.
Actively listened to customers'' needs, tailoring responses accordingly to ensure their concerns were thoroughly addressed.
Navigated multiple computer systems efficiently while maintaining accurate records of call details and customer interactions.
Education
Master of Arts - Social Work
Grand Canyon University
Phoenix, AZ
05-2028
Bachelor of Science - Applied Learning And Development
University of Texas At Austin
Austin, TX
05-2023
Skills
Relationship building
Conflict resolution
Strategic planning
Motivating teams
Languages
Spanish
Professional Working
Timeline
Leader
YMCA Child Development Center
05.2025 - 08.2025
Teacher
SAISD
08.2024 - 05.2025
Trainer
Canes Chicken Fingers
10.2021 - 04.2023
Caller Representative
UTALK Call Center
03.2020 - 09.2020
Master of Arts - Social Work
Grand Canyon University
Bachelor of Science - Applied Learning And Development