Zaravy Ramirez P.
STATE_US
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Allentown Economic Development Center
Administration
Allentown, PA
02.2026 - 11.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained filing systems to enhance document retrieval efficiency.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Improved document processing speed by introducing automated templates for routine correspondence.
Assistant Manager
Rp Auto Sales & Services
Allentown, PA
01.2020 - 02.2026
- Led team in daily operations, ensuring efficient workflow and high-quality customer service.
- Mentored junior staff, fostering skills development and promoting a collaborative work environment.
- Implemented process improvements, enhancing inventory management and reducing overhead costs.
- Analyzed sales reports to identify trends, informing strategic decisions for product offerings.
- Oversaw compliance with industry regulations, ensuring operational standards met all safety and quality requirements.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw daily operations to maintain store cleanliness and organization.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Sales Associate
Journeys Kidz
Whitehall, PA
03.2025 - 06.2025
- Assisted customers with product selection to enhance shopping experience.
- Managed inventory replenishment to maintain optimal stock levels.
- Trained new staff on sales techniques and customer service protocols.
- Implemented visual merchandising strategies to attract customer attention.
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Assisted in training new representatives to improve team performance and service quality.
- Resolved customer inquiries through effective communication and problem-solving strategies.
Education
High School Diploma -
Lehigh Career Technical Institute
Schnecksville05-2026
High School Diploma -
Whitehall Coplay High School
Whitehall, PA2026
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer service expertise
- Problem-solving
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
- Computer skills
- Microsoft outlook, word, and Excel
Certification
OSHA certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Allentown Economic Development Center
Administration
02.2026 - 11.2026
Sales Associate
Journeys Kidz
03.2025 - 06.2025
Assistant Manager
Rp Auto Sales & Services
01.2020 - 02.2026
High School Diploma -
Whitehall Coplay High School
High School Diploma -
Lehigh Career Technical Institute