Zarena Hill
DeSoto,TX
Summary
Seasoned professional with a proven track record at State Farm, enhancing claim proficiency by 41% through innovative solutions. Expert in medical terminology and customer service, I excel in problem-solving and empathetic communication. Demonstrated success in improving processes and outcomes in healthcare and customer resolution roles.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Claims Adjuster
State Farm
Richardson, TX
09.2022 - Current
- Carry out comprehensive inquiries to evaluate the validity of auto claims and deliver exact evaluations.
- Ensured empathetic interaction and effective support throughout claims handling.
- Applied proficiency in medical terminology for analyzing personal injury protection and insurance claims.
- Worked jointly with teams and vendors ensuring compliance in optimizing procedures.
- Boosted claim proficiency and AHT with team closures by 41% using self-developed job aids.
Phlebotomist II
Octapharma Inc.
Denton, TX
11.2021 - 01.2022
- Processed biological specimens while adhering to rigorous safety and waste management protocols.
- Maintained and prepared medical instruments, upholding a sterile environment to safeguard patient safety during procedures.
- Assisted in the administration of diagnostic tests, contributing to the identification of patient health issues, and delivering suitable care.
- Reduced occurrence of failed plasmapheresis procedures by 30% through precise venipuncture techniques.
Billing Agent
Charter Communications
Irving , TX
04.2020 - 01.2021
- Conducted thorough assessments to uphold transaction integrity.
- Resolved customer billing disputes, ensuring satisfactory outcomes through efficient interaction.
- Contributed to refining account management processes for greater efficiency.
Education
BSN - Nursing
Texas Woman's University
01.2029
Phlebotomy Certification -
North Texas School of Phlebotomy
01.2019
General Education Prerequisites -
Mountain View College
01.2017
Skills
- Problem-solving
- Attention To Detail
- Empathy
- Communication
- Customer Service
- Time Management
- Analytical and critical thinking
- Clerical support
- Medical terminology proficiency
- Healthcare industry
- Inbound phone calls
Certification
- Phlebotomy Certification 2019
- All-Lines Adjuster License 2020 (Active)
- Life Insurance License 2025 (Active)
Timeline
Claims Adjuster
State Farm
09.2022 - Current
Phlebotomist II
Octapharma Inc.
11.2021 - 01.2022
Billing Agent
Charter Communications
04.2020 - 01.2021
BSN - Nursing
Texas Woman's University
Phlebotomy Certification -
North Texas School of Phlebotomy
General Education Prerequisites -
Mountain View College
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