Zareth Soto
Graphic designer
San Diego ,California
Summary
Motivated and organized individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Dry Cleaners Assistant Manager
Desert Palm Cleaners
07.2015 - 09.2021
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Examined dried clothes to identify stains, tears and issues.
Retail Sales Associate Cashier
Bootbarn
09.2021 - 12.2021
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Helped customers complete purchases, locate items, and join reward programs.
- Increased sales by offering advice on purchases and promoting additional products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Learned duties for various positions and provided backup at key times.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
Bakery Team Member
Choux
09.2022 - 01.2023
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
Education
Bachelor Of Arts - Graphic Design
Cal State San Bernardino
San Bernardino 05.2021
Associate In Arts - Graphic Design
Mount San Jacinto CC
Hemet CA06.2018
High School Diploma -
Beaumont High School
Beaumont 05.2015
Skills
- Sales Expertise
- Inventory Control
- Team Collaboration
- Product Merchandising
- Cash Register Operation
- Fashion Trends Understanding
- Sales and Marketing
- Hospitality and Accommodation
- Goal-Driven
- Team Cooperation
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Bakery Team Member
Choux
09.2022 - 01.2023
Retail Sales Associate Cashier
Bootbarn
09.2021 - 12.2021
Dry Cleaners Assistant Manager
Desert Palm Cleaners
07.2015 - 09.2021
Bachelor Of Arts - Graphic Design
Cal State San Bernardino
Associate In Arts - Graphic Design
Mount San Jacinto CC
High School Diploma -
Beaumont High School
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