Zaria Ashford
Baton Rouge,LA
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. An encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Agency Supervisor
Globe Life Liberty National
Baton Rouge, LA
09.2021 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Managed over 100 calls per week servicing at least 75% of those clients within same week.
- Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Maintained high standards of customer service by building relationships with clients.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Upsold additional products and services after identifying customer needs and requirements.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Obtained underwriting approval by completing application for coverage.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
VS TAP SUPERVISOR
Victoria Secret
Baton Rouge, LA
12.2019 - Current
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Promoted business' development by building and maintaining relationships with new clients.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Trained newly hired sales team in upselling techniques.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Led and developed management team of 10.
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Mentored new sales associates to contribute to store's positive culture.
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Operator
Amazon Warehouse
Memphis, TN
06.2019 - 08.2019
- Completed over 40 hours of labor per week.
- Set up machines to start production cycles and controlled machine settings.
- Fed raw materials into machines.
- Efficiently read and interpreted blueprints.
- Kept accurate records of defective units or products.
- Inspected products and machines to maintain quality and efficiency.
- Made sure that products were produced on time and are of good quality.
- Maintained organized work area by cleaning and removing hazards.
Brand Associate
Hollister Co.
Memphis, TN
08.2016 - 08.2017
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Assisted with development and implementation of organization brand strategy.
- Completed over 10 floor sets individually, filled floor and rang up customers.
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
- Drove sales and service using suggestive selling techniques and observing non-verbal cues.
Education
Bachelor of Science - Agricultural Business And Management
Southern University And A & M College
Baton Rouge, LA05.2021
High School Diploma -
Ridgeway High School
Memphis, TN05.2017
Skills
- Priority management
- Training and mentoring
- Strategic planning
- Financial Management
- Operations management
- Project Management
- Team Building
- Sales and marketing
- Creative merchandising
- Inventory oversight
Accomplishments
- Served as Marketing Liaison for the Alpha Kappa Alpha Sorority,The Beta Psi, chapter incorporating social media platforms into the business aspect of the sisterhood.
- Collaborated with team of 55 in the development of mental and physical health awareness projects, developed financial leadership workshops, and mentored younger peers for future success.
Timeline
Agency Supervisor
Globe Life Liberty National
09.2021 - Current
VS TAP SUPERVISOR
Victoria Secret
12.2019 - Current
Operator
Amazon Warehouse
06.2019 - 08.2019
Brand Associate
Hollister Co.
08.2016 - 08.2017
Bachelor of Science - Agricultural Business And Management
Southern University And A & M College
High School Diploma -
Ridgeway High School