Zaria Eady
Brandon,FL
Summary
Detail-Oriented Customer service professional with excellent communication, interpersonal and creative thinking skills with the intent to leverage personal knowledge to become part of a winning team within the company. Frequently referred to as being hardworking by peers and can be relied upon to help the team and company accomplish its goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Maximus Federal
09.2021 - Current
- Addressed customers' concerns courteously using suitable methods and problem-solving skills
- Developed and maintained working knowledge of all internal policies, procedures, and services to appropriately address customer issues
- Remained open to feedback from supervisors and peers to build and improve skill set
- Investigated and researched issues that may come up and determined root cause with stronger resolution methods.
Customer Experience Specialist
Delta Air Lines Inc
03.2023 - 09.2023
- Answered incoming calls providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
Cashier
Walmart
06.2020 - 04.2021
- Greeted and informed customers of products, fostering positive store experiences
- Attended training to refresh on current procedures along with learning process improvements
- Provided adequate and courteous service to customers
- Delivered service excellence through all points of contact.
Education
Associate of Arts - Allied Health
Hillsborough Community College
Tampa, FL05.2024
Skills
- Customer Service
- Knowing how to deal with and respond difficult customers and deescalate the issue
- Understanding customer needs
- The ability to remain calm and professional while under pressure
- Inbound and Outbound Call Center Experience
- Assistance and provide guidance when needed
Personal Information
Title: Customer Service Representative
Timeline
Customer Experience Specialist
Delta Air Lines Inc
03.2023 - 09.2023
Customer Service Representative
Maximus Federal
09.2021 - Current
Cashier
Walmart
06.2020 - 04.2021
Associate of Arts - Allied Health
Hillsborough Community College
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