Hi, I’m
Zaria Johnson
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options .I am experienced assistant teacher .I have gained many skills and hoping to use them in a new atmosphere.
Overview
3
years of professional experience
Work History
Alorica
Customer Service Rep
01.2023 - Current
Job overview
- Exhibited strong communication skill while assisting patients that were potentially stuck in a
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Patiently and Calmly explaining that I will do my best to ensure the patient that they are going to be safe.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
JCPenny
Photographer/Seasonal Worker
11.2022 - 03.2023
Job overview
- Kindly directed patient to the item they are looking for
- Working with families to take portraits of them and/or their children
- Effectively maintaining multiple duties such as cleaning, sanitizing, and confirming appointments.
- Digitally edited photos to enhance appearance.
- Photographed high-quality images for various print and digital projects.
- Took photos from different angles and perspectives to capture perfect images.
River Walk Christian Academy
Daycare Nurse
07.2022 - 01.2023
Job overview
- Evaluate children to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Assessed student health and identified potential health concerns to provide appropriate care.
- Administered medication to students as prescribed by physicians to provide necessary treatment and manage health conditions.
- Provided support to students with special needs and disabilities to deliver appropriate care.
O2BKids
Infant Teacher
01.2021 - 07.2022
Job overview
- Managed daily operations of an infant classroom
- Responsible for facilitating activities with students in a timely manner
- Balanced several tasks which included changing diapers, and guiding students in developmental exercises.
Education
Seminole High SchoolSanford, FL
Diploma
Hollywood Institute of Beauty CareersCasselberry, Aesthetician, FL
from Trade
Skills
- Teaching
- Toddler Care
- Desktop Administration
- Cash Handling
- Word Doc
- Excel
- Time Management
- Retail Sales
- Phone Etiquette
- Customer Service
- Food Handling Certification
- Patient Treatment
Timeline
Customer Service Rep
Alorica
01.2023 - Current
Photographer/Seasonal Worker
JCPenny
11.2022 - 03.2023
Daycare Nurse
River Walk Christian Academy
07.2022 - 01.2023
Infant Teacher
O2BKids
01.2021 - 07.2022
Seminole High School
Diploma
Hollywood Institute of Beauty Careers
from Trade
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