Zaria Johnson
Sanford,US
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. I am experienced assistant teacher. I have gained many skills and hoping to use them in a new atmosphere.
Overview
4
4
years of professional experience
Work History
Patient Scheduling Coordinator
Orlando Health
Orlando, US
2024.02 - Current
- Demonstrated excellent customer service skills while interacting with patients, families, and healthcare providers
- Analyzed trends in patient volume, wait times, cancellations, and then implemented corrective actions as needed
- Processed insurance authorizations prior to scheduling services for patients
- Utilized electronic health records software to document and update patient information accurately
- Monitored incoming calls from patients seeking appointment times or requesting changes in their existing schedules
Customer Service Representative
Alorica
Lake Mary, US
2023.01 - 2024.02
- Exhibited strong communication skill while assisting patients that were potentially stuck in elevators
- Answered 180-200 customer telephone calls promptly to avoid on-hold wait times
- Patiently and Calmly explaining that I will do my best to ensure customers that they are going to be safe
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Handled customer inquiries and suggestions courteously and professionally
Photographer/Seasonal Worker
JCPenny
Altamonte Springs, US
2022.11 - 2023.03
- Effectively maintaining multiple duties such as cleaning, sanitizing, and confirming appointments
- Digitally edited photos to enhance appearance
- Photographed high-quality images for various print and digital projects
- Took photos from different angles and perspectives to capture perfect images
- Collaborated with clients to create custom photographic concepts that met their individual needs
Infant Teacher
O2BKids
Sanford, US
2021.01 - 2023.01
- Established healthy routines such as naps, meals, and playtime, while ensuring consistency throughout the day
- Collaborated effectively with other teachers, staff members, parents and guardians to ensure quality care for all infants
- Observed each infant's individual needs and provided necessary individualized attention accordingly
- Helped children explore world, improve motor skills, and grow vocabulary
Education
Medical Assistant - Medical
Southern Technical College
Sanford, US2025-10
Diploma -
Seminole High School
FL05.2022
Some College (No Degree) - Aesthetician
Hollywood Institute of Beauty Careers
FLSkills
- Teaching
- Toddler Care
- Desktop Administration
- Cash Handling
- Word Doc
- Excel
- Time Management
- Retail Sales
- Phone Etiquette
- Customer Service
- Food Handling Certification
- Patient Treatment
Timeline
Patient Scheduling Coordinator
Orlando Health
2024.02 - Current
Customer Service Representative
Alorica
2023.01 - 2024.02
Photographer/Seasonal Worker
JCPenny
2022.11 - 2023.03
Infant Teacher
O2BKids
2021.01 - 2023.01
Medical Assistant - Medical
Southern Technical College
Diploma -
Seminole High School
Some College (No Degree) - Aesthetician
Hollywood Institute of Beauty Careers