Hi! I am a singer-songwriter who has worked in customer service for almost 20 years. I have a strong talent for connecting with people, whether on stage, over the phone, or training new agents, and I have a wide net of skills that allow me to be adaptable in every situation. I'm a goofy INFP who values authenticity, communication, and letting the quality of my work speak for my character. I hope we get to know each other!
I started out as an agent and worked myself up to being the Dispatch Manager at Alorica within 8 months of being hired.
I'm a hard-worker that loves helping people and making them smile! I have worked full-time since I earned my GED at 17 due to financial pressure on my family and I have found that tenacity, self-awareness, and accountability serve any team and any role no matter what challenges arise. I wanted this to feel more like a real conversation you would have with me rather than just reading text of me saying nice-sounding things about myself. I am definitely a risk-taker! I'm not afraid to take a chance on a different approach, laugh it off if I fail, and clean up the mess. I wish you the best and hope to hear from you.