Nakell Calhoun

Customer Service Professional specializing in administrative support and patient-provider interactions. Delivered efficient patient flow management while prioritizing confidentiality and care coordination. Resolved inquiries and complaints effectively, ensuring alignment with policies and enhancing patient access.

• Telus International, Las Vegas, NV, TikTok Moderator, 05/2024, Present, Review posts, videos, photos, comments, and live streaming content., Add accurate data tags and identify and report potential risks., Adhere to company policies, procedures, and guidelines.
• Benihana, Torrance, CA, Team Lead / Cashier / Customer Service, 04/2021, 10/2022, Greeted guests, answered incoming phone calls, made reservations, and managed to-go orders., Responded to guest questions, operated cash register, collected payments., Kept front area neat and organized and restocked the bathrooms., Worked effectively in a team-oriented environment.
• McDonald’s, Torrance, CA, Team Member / Customer Service, 2+ years

• RDI | Optum, Las Vegas, NV, Remote Customer Service Representative (Call Center), 01/2023, 01/2024, Answered inbound phone calls, verified insurance coverage, and handled claims., Utilized active listening, responded to questions and concerns, and built rapport and trust with customers., Documented call interactions and maintained confidentiality of private information.
• California Dentistry & Braces, La Punte, CA, Dental Assistant / Customer Service, 01/2021, 12/2022, Handled phone calls, scheduled appointments, and performed billing and coding duties., Conducted X-Rays and routine cleaning procedures, sanitized examination rooms, sterilized instruments, and assisted dentists with extractions., Abided by HIPAA guidelines to protect private and confidential information.

• Medical Administrative Assistant
• Medical Terminology
• Medical Transcription
• Patient Processing
• Patient Registration
• Medical Records Management
• Check In
• Check Out
• Data Entry
• Release of Information
• HIPAA Compliance
• Medical Laws & Ethics
• CMS 1500 Claim Form
• Billing Cycle
• Claims Appeal Process
• Medical Billing Knowledge
• Third Party Billing
• Medicare
• Medicaid
• HMO
• PPO
• Basic Coding Skills for ICD-10 & CPT
• Insurance Verification
• Anatomy & Physiology