Zaria Pardinas
Newnan,GA
Summary
- With over 7 years of working in customer facing roles, I am motivated to address customer concerns directly and efficiently, develop proactive solutions, and
implement corrections quickly. - With a team-oriented mentality and a
commitment to customer satisfaction, business goals, and sales excellence, efficiency-driven and
organized. - Excellent track record of resolving issues, increasing customer satisfaction, and driving overall
operational improvements. - Creating SOPs and meetings SLA's, with an
exceptional passion for developing relationships, cultivating partnerships, and growing
businesses, articulate, energetic, and results oriented. - Software : JIRA, Salesforce, FreshDesk, Monday.com, Intercom Superset & MetaBase.
Overview
7
7
years of professional experience
Work History
Pharmacutical Operations Associate
SamaCare
01.2023 - Current
- Daily Operations Management: I've overseen daily operations, ensuring seamless execution of
tasks, and identifying areas for improvement. - Team Support and Collaboration*: I've provided expert support to team members, addressing
questions and concerns, and fostering a collaborative environment. - Ticket and Chat Management: I've efficiently managed tickets and chats, ensuring timely
resolutions and maintaining high customer satisfaction levels. - Reporting and Analytics: I've generated and analyzed reports, identifying trends, and providing
actionable insights to inform business decisions. - Knowledge Management: I've updated and maintained help articles, ensuring accurate and
accessible information for users. - Partner Management: I've successfully managed Partner Hero, facilitating bi-weekly and
monthly meetings with key stakeholders. - Process Improvement: I've consistently sought opportunities to improve processes, streamline
workflows, and enhance overall efficiency.
Beauty Advisor
Sephora
10.2022 - 01.2023
- Processed payments, entering sales in register for prompt customer service.
- Fragrance Sales Expertise: Specialized in fragrance sales, providing personalized recommendations based on customer preferences, helping clients discover new scents, and driving fragrance category growth.
- Sales Target Achievement: Consistently exceeded individual and team sales targets, particularly in fragrance, by promoting new arrivals and exclusive scents, and upselling complementary products.
- Product Demonstrations: Conducted personalized fragrance consultations and product demonstrations to enhance customer
engagement and encourage repeat business. - Merchandising & Displays: Assisted with the setup and maintenance of
fragrance displays, ensuring they were attractive, organized, and aligned with seasonal promotions to maximize visibility and sales. - Customer Relationship Building: Developed strong relationships with customers, following up on previous purchases and offering personalized product recommendations to increase customer retention and loyalty.
- Training & Collaboration: Collaborated with team members to share fragrance knowledge, product updates, and sales strategies, ensuring a high-performing sales floor and positive team dynamic.
- Store Operations: Supported store operations, including cash handling, stock organization, inventory management, and maintaining a clean, welcoming environment.
Senior Payment's Specialist
Extra Card
03.2022 - 10.2022
- Streamlined financial processes by ensuring adherence to precise documentation and payment protocols.
- Collaborated effectively with clients to guarantee timely invoice delivery and accurate
account updates. - Maintained meticulous member account records, including tracking outstanding balances.
- Processed incoming and outgoing payments efficiently, verifying debit accounts for
authenticity. - Provided exceptional customer service by resolving client inquiries and concerns related to payments.
- Developed effective improvement plans in alignment with goals and specifications.
Customer Success Advocate
Square (Block Inc)
08.2021 - 03.2022
- Identified prospects and cross-sold products to customers.
- Engaged with customers over phone, asked questions and offered business solutions.
- Identified, documented and took ownership of customers' issues and saw problems through to resolution.
- Applied creative problem solving to seller inquiries with support of partners, resources and leadership.
- Provided exceptional customer service by resolving inquiries and troubleshooting issues related to products, services, and company policies.
- Increased customer satisfaction by proactively addressing concerns and offering solutions.
- Supported customers with information on billing, payments, and company procedures ensuring a smooth user experience.
- Utilized Salesforce to efficiently manage customer requests, track interactions, and document solutions.
- Contributed to operational effectiveness by handling customer requests
related to inventory, transactions, and pricing. - Assisted sellers (business owners) with their Square software.
Assistant Store Manager
Charming Charlie
10.2019 - 08.2021
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Team Leadership & Supervision: Assisted in managing daily store operations, leading a team of sales associates, and ensuring high levels
of customer service and store performance. - Sales & Target Achievement: Supported store manager in achieving sales goals, driving promotional efforts, and implementing strategies to meet or exceed revenue targets.
- Training & Development: Trained, mentored, and coached new and existing associates, enhancing their product knowledge, sales
techniques, and customer service skills. - Customer Service Excellence: Addressed customer concerns and resolved issues in a timely and professional manner, ensuring customer satisfaction and loyalty.
- Visual Merchandising: Collaborated with the store manager to ensure that visual merchandising was on brand, attractive, and aligned with seasonal trends and promotions.
- Inventory Management: Assisted with inventory control, including stock replenishment, product organization, and overseeing the
receiving process to ensure product availability. - Operational Support: Managed opening and closing procedures, including cash handling, register reconciliation, and ensuring store
compliance with company policies and standards. - Loss Prevention: Ensured store security, monitored for shrinkage, and followed loss prevention procedures to safeguard merchandise and company assets.
- Store Maintenance: Maintained a clean, organized, and welcoming store environment to enhance the customer experience and reflect the brand’s image.
Beauty Advisor
Ulta Beauty
09.2017 - 10.2019
- Customer Service Excellence: Provided personalized consultations to customers, recommending products based on individual skin types, beauty preferences, and needs.
- Sales & Upselling: Achieved and exceeded sales goals by promoting a variety of beauty products, including skincare, makeup, and fragrances,
through expert product knowledge and customer interaction. - Product Demonstrations: Conducted in-store demonstrations to showcase new products, techniques, and trends to customers, ensuring
a positive and engaging shopping experience. - Inventory Management: Assisted in maintaining accurate inventory levels, including restocking shelves and managing product displays to
ensure store aesthetics and availability. - Product Knowledge: Stayed up to date on the latest beauty trends, product launches, and promotions to provide informed recommendations and boost customer satisfaction.
- Team Collaboration: Worked collaboratively with fellow team members to create a positive store atmosphere, ensuring high-quality
service and smooth day-to-day operations. - Client Relationships: Built and maintained loyal customer relationships by providing exceptional service, following up on previous purchases,
and offering personalized recommendations for future needs. - Training & Development: Participated in ongoing product training sessions to enhance beauty expertise and stay current with new
product innovations. - Register Operation: Handled cash, credit, and debit transactions accurately, ensuring a seamless checkout experience for customers.
Education
Program - Sterile Processing Technician
Penn Foster
Online12-2024
Small Business Marketing -
West Georgia Technical College
LaGrange, GA05-2022
High School Diploma -
East Coweta High School
Sharpsburg, GA05-2017
Skills
- Issue researching and resolution
- Shipping procedures
- Health assessments
- Warehouse equipment operation
- POS systems operations
- Operations
- MS office
- Problem resolution
- Relationship building
Languages
English
Native or Bilingual
Spanish
Limited Working
French
Limited Working
References
Chasity Williams (Lead; Sama Care)
Phone: (443) 908-6766.
Email: cpryor0216@gmail.com.
Natalie Owens (Manager; Sama Care)
Phone: (214) 315-0490.
Email: Natalie.a.Owens@gmail.com
Timeline
Pharmacutical Operations Associate
SamaCare
01.2023 - Current
Beauty Advisor
Sephora
10.2022 - 01.2023
Senior Payment's Specialist
Extra Card
03.2022 - 10.2022
Customer Success Advocate
Square (Block Inc)
08.2021 - 03.2022
Assistant Store Manager
Charming Charlie
10.2019 - 08.2021
Beauty Advisor
Ulta Beauty
09.2017 - 10.2019
Program - Sterile Processing Technician
Penn Foster
Small Business Marketing -
West Georgia Technical College
High School Diploma -
East Coweta High School
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