Zaria Pena
Tacoma,WA
Summary
Skilled Scheduler familiar with compliance and documentation requirements. Hardworking professional with an organized approach.
Results-oriented Scheduler highly effective at managing calendars in demanding, fast-paced environments and versed in resource loading and operations sequencing.
Coordinated scheduler driven to optimize procedures and improve productivity. Knowledgeable about calendar management and documentation. Bringing several years of experience in administration and customer service.
Highly organized Scheduler with relevant background in managing complex calendars, coordinating logistics, and streamlining administrative processes. Strengths include ability to prioritize tasks, multitask efficiently, and maintain confidentiality. Have consistently ensured smooth operations in previous roles by effectively reducing scheduling conflicts and improving overall efficiency.
Overview
11
11
years of professional experience
Work History
Unit scheduler
Proliance Surgeons
Lakewood
07.2025 - Current
- Coordinated schedules for multiple departments to optimize resource allocation.
- Managed communication between teams to ensure timely project updates.
- Utilized scheduling software for efficient task management and planning.
- Developed and maintained detailed timelines for project milestones.
- Monitored progress on schedules and adjusted plans as needed.
- Scheduled and confirmed appointments.
- Communicated schedule changes effectively throughout the organization when necessary.
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Worked closely with project managers to prioritize tasks according to importance and urgency levels.
- Maintained accurate records of all tasks completed by the team.
- Ensured compliance with established policies and procedures related to scheduling activities.
- Coordinated with other departments regarding resources needed for specific projects.
- Maintained positive working relationship with fellow staff and management.
- Performed data entry into computer systems for tracking purposes.
- Provided support in identifying critical path activities to ensure deadlines are met.
- Handled incoming calls and directed callers to appropriate department or employee.
- Coordinated support to facilitate general office operations.
Patient Service Representative
Proliance Surgeons
Lakewood
03.2023 - 07.2025
- Assisted patients with scheduling appointments and managing medical records.
- Answered patient inquiries and provided information about services offered.
- Coordinated communication between patients and medical staff for effective care.
- Processed insurance claims and verified patient eligibility for coverage.
- Maintained organized files and updated patient information in the system.
- Managed front desk operations, ensuring a welcoming environment for patients.
- Collaborated with team members to streamline patient flow and reduce wait times.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Ensured all necessary paperwork was completed prior to patient visits.
- Maintained a clean and organized reception area.
- Performed administrative duties such as filing, faxing, photocopying.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Obtained proper authorization and identification to release confidential medical records.
- Assisted with the completion of medical forms and records.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Sorted and distributed incoming mail daily.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Referred patients to appropriate professionals and services.
- Verified demographics and insurance information to register patients in computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Communicated financial obligations to patients and collected fees at time of service.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Collaborated with clinical and administrative staff to meet patient needs.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
Patient Access Representative
Proliance Surgeons
Lakewood
04.2022 - 03.2023
- Greeted patients and verified insurance information for efficient check-in process.
- Scheduled appointments and coordinated with clinical staff for patient care.
- Managed patient records using electronic health record system for accuracy.
- Provided information on services and answered patient inquiries regarding procedures.
- Collaborated with billing department to resolve payment issues and discrepancies.
- Assisted in training new staff on patient access protocols and systems usage.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Applied HIPAA privacy and security regulations while handling patient information.
- Answered phones promptly in a professional manner.
- Created new patient accounts in EMR system as needed.
- Explained various admission forms and policies, acquiring signatures for consent.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Provided assistance to internal departments when needed.
Shift Lead Supervisor
MOD Pizza
Lakewood, Washington
09.2018 - 04.2022
- Supervised daily operations and ensured efficiency during peak hours.
- Trained new team members on company policies and procedures.
- Monitored quality of product output to ensure it met customer specifications.
- Provided leadership and direction to shift staff, ensuring company policies and procedures were followed.
- Managed inventory levels and coordinated stock replenishment as needed.
- Assisted in designing employee schedules to optimize labor costs.
- Maintained cleanliness and organization of the kitchen and dining areas.
- Collaborated with management to implement promotional events effectively.
- Trained new hires on job duties, safety protocols, and company policies and procedures.
Party Host
Chucke E Cheese
Lakewood, 98405
11.2014 - 05.2017
- Managed party supplies and ensured timely setup for events.
- Engaged with guests to create a fun and exciting atmosphere.
- Planned and coordinated birthday parties for children and families.
- Trained new staff on hosting procedures and customer service standards.
- Facilitated games and activities to enhance guest experience during parties.
- Maintained cleanliness and organization of party areas throughout events.
- Collaborated with kitchen staff to ensure food service met guest requirements.
- Resolved guest inquiries and concerns promptly to ensure satisfaction.
- Created an atmosphere conducive to having fun by engaging with guests in conversation or activities.
- Responsible for ensuring all safety regulations were adhered to while hosting parties.
- Handled payments made by customers for services rendered during parties.
- Ensured that all areas of the venue were kept clean throughout the duration of the party.
- Collected feedback from guests regarding their experience at the event.
- Planned and executed parties for large volumes of guests coordinating custom menus and preparing elaborate tables.
Education
Some College (No Degree) - Language Interpretation And Translation
Western Oregon University
Monmouth, ORSome College (No Degree) - General Studies
Pierce College
Lakewood, WASkills
- Scheduling software
- Resource allocation
- Timeline development
- Appointment management
- Insurance verification
- Customer relationship management
- Data entry accuracy
- Patient communication
- Operational efficiency
- Effective communication
- Team collaboration
- Time management
- Conflict resolution
- Cross-functional coordination
- Patient scheduling
- Call management
- Telephone etiquette
- Medical terminology
- Attention to detail
- Call schedule distribution
- Computer skills
- Client-specific scheduling
- Critical thinking
- Deadline tracking
- Strong work ethic
- Active listening
Languages
ASL
Limited
Timeline
Unit scheduler
Proliance Surgeons
07.2025 - Current
Patient Service Representative
Proliance Surgeons
03.2023 - 07.2025
Patient Access Representative
Proliance Surgeons
04.2022 - 03.2023
Shift Lead Supervisor
MOD Pizza
09.2018 - 04.2022
Party Host
Chucke E Cheese
11.2014 - 05.2017
Some College (No Degree) - Language Interpretation And Translation
Western Oregon University
Some College (No Degree) - General Studies
Pierce College