Zaria Salomon
Estee Lauder
Coral Springs,FL
6
years of professional experience
Responsible Data Specialist bringing abundant experience from varying data entry settings. Well-coordinated and detail-oriented in addressing and resolving system issues to complete assignments. Decisive and analytical problem-solver.
Work History
Customer Service Manager
8 Months- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Followed through with client requests to resolve problems.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
New Patient Coordinator
2 Years- Completed data entry tasks with accuracy and efficiency.
- Entered data, generated reports, and produced tracking documents.
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Collected data and followed research protocols, operations manuals, and case report form requirements.
- Followed informed consent processes and maintained records.
- Participated in initiation visits and investigator meetings, implementing trials in accordance with study timelines and budgets.
- Maintained compliance with protocols covering patient care and clinical trial operations.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Data Entry Specialist
3 Years 1 Month- Completed data entry tasks with accuracy and efficiency.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Maintained files, records and chronologies of entry activities.
- Corrected data entry errors to prevent duplication or data degradation.
- Managed workflow scheduling, data entry, and accuracy verification for large data projects.
- Secured information by completing database backups.
- Compiled and sorted information to prepare source data for computer entry.
- Tested customer and account system changes and upgrades with new data input and review.
- Reviewed, corrected, deleted and re-entered data to eliminate duplication of data and maintain data integrity.
- Maintained data entry requirements by following data program techniques and procedures.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Responsible for the following data entry associated task for assigned studies: source documents retrieval, source data QC, data entry, source documents filling, QC of CFR entries, laboratory result tracking and archiving.
- Comply and adhere to GCP guidelines and regulations as required
- Provide support to clinic and PM teams
- Evaluate query responses in eSource
- Enter subject data from source documents into client databases in accordance with eCRF completion guidelines/Data management plan and study timelines.
- Compiled data and reviewed information for accuracy prior to input.
Education
Bachelor of Science - Health Sciences
Associate of Arts - Health Sciences
Skills
Database Management
Data Input
Standard Operating Procedure Development
Error Identification
Efficient Data Entry
Word Processing
Critical Thinking
Advanced MS Office Suite Knowledge
Data Entry Documentation
Back Office Operations
Timeline
Customer Service Manager
Estee Lauder
06.2023 - 02.2024Read More
New Patient Coordinator
Vitae Research
04.2021 - 04.2023Read More
Data Entry Specialist
Quotient Sciences
02.2018 - 03.2021Read More
University of Central Florida
Bachelor of Science from Health Sciences
Read More
Broward College
Associate of Arts from Health Sciences
Read More