Zaria Salomon
Coral Springs,FL
Summary
Responsible Data Specialist bringing abundant experience from varying data entry settings. Well-coordinated and detail-oriented in addressing and resolving system issues to complete assignments. Decisive and analytical problem-solver.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Estee Lauder
06.2023 - 02.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Followed through with client requests to resolve problems.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
New Patient Coordinator
Vitae Research
04.2021 - 04.2023
- Completed data entry tasks with accuracy and efficiency.
- Entered data, generated reports, and produced tracking documents.
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Collected data and followed research protocols, operations manuals, and case report form requirements.
- Followed informed consent processes and maintained records.
- Participated in initiation visits and investigator meetings, implementing trials in accordance with study timelines and budgets.
- Maintained compliance with protocols covering patient care and clinical trial operations.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Data Entry Specialist
Quotient Sciences
02.2018 - 03.2021
- Completed data entry tasks with accuracy and efficiency.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Maintained files, records and chronologies of entry activities.
- Corrected data entry errors to prevent duplication or data degradation.
- Managed workflow scheduling, data entry, and accuracy verification for large data projects.
- Secured information by completing database backups.
- Compiled and sorted information to prepare source data for computer entry.
- Tested customer and account system changes and upgrades with new data input and review.
- Reviewed, corrected, deleted and re-entered data to eliminate duplication of data and maintain data integrity.
- Maintained data entry requirements by following data program techniques and procedures.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Responsible for the following data entry associated task for assigned studies: source documents retrieval, source data QC, data entry, source documents filling, QC of CFR entries, laboratory result tracking and archiving.
- Comply and adhere to GCP guidelines and regulations as required
- Provide support to clinic and PM teams
- Evaluate query responses in eSource
- Enter subject data from source documents into client databases in accordance with eCRF completion guidelines/Data management plan and study timelines.
- Compiled data and reviewed information for accuracy prior to input.
Education
Bachelor of Science - Health Sciences
University of Central Florida
Orlando, FL05.2025
Associate of Arts - Health Sciences
Broward College
Fort Lauderdale, FL07.2021
Skills
- Database Management
- Data Input
- Standard Operating Procedure Development
- Error Identification
- Efficient Data Entry
- Word Processing
- Critical Thinking
- Advanced MS Office Suite Knowledge
- Data Entry Documentation
- Back Office Operations
Timeline
Customer Service Manager
Estee Lauder
06.2023 - 02.2024
New Patient Coordinator
Vitae Research
04.2021 - 04.2023
Data Entry Specialist
Quotient Sciences
02.2018 - 03.2021
Bachelor of Science - Health Sciences
University of Central Florida
Associate of Arts - Health Sciences
Broward College
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