Zaria Scott
Houston
Summary
I have a proven track record of success in leading high-performing teams and delivering results in dynamic, fast-paced environments. With a strong background in customer service, I am adept at developing and executing strategic plans that drive growth and enhance profitability. I am passionate and known for my ability to build strong relationships with different teams at all levels, communicate complex ideas with clarity and precision, and inspire teams to achieve ambitious goals.
Overview
3
3
years of professional experience
Work History
Service Ambassador
Neiman Marcus
11.2022 - 02.2023
- Provided exceptional experience for all clients entering the space.
- Maintained knowledge of product inventory and upcoming promotions to provide accurate information to customers.
- Built and maintained strong relationships with clients to drive repeat business.
Client Services Coordinator
European Wax Center
09.2021 - 05.2022
- Educated customers on the benefits of waxing and recommended appropriate services.
- Maintained cleanliness and organization of the store to enhance the customer experience.
- Consistently met and exceeded sales goals through product knowledge and effective selling techniques.
Shift Supervisor
Chick-fil-A
03.2020 - 04.2022
- Managed a team of 20+ employees to provide exceptional service to customers.
- Responsible for training and development of team members to enhance their skills and abilities.
- Developed over 15 team members to excel in goals and objectives, leading to over $300,000 in total revenue for location.
- Analyzed sales data and adjusted operations to meet sales goals.
Education
Associates -
Houston Community College
Houston, TX05.2022
Skills
- Employee Relations
- Staff Training and Development
- Solution-driven collaboration
- Budget/Opex Management
Timeline
Service Ambassador
Neiman Marcus
11.2022 - 02.2023
Client Services Coordinator
European Wax Center
09.2021 - 05.2022
Shift Supervisor
Chick-fil-A
03.2020 - 04.2022
Associates -
Houston Community College
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