Zaria Wade
Lancaster,USA
Summary
Customer service expert with 4+ years of experience resolving account and service issues for the clients. I’m very responsible, respectful, organized, and dedicated to my work.
Overview
5
5
years of professional experience
Work History
Reimbursement Specialist
Caremetx
12.2024 - Current
- Worked on problems of moderate scope where analysis of data requires a review of a variety of factors
- Provided exceptional customer service to internal and external customers; resolved any customer requests in a timely and accurate manner; escalated complaints accordingly
- Exercised judgment within defined standard operating procedures to determine appropriate action
- Collected and reviewed all patient insurance benefit information, to the degree authorized by the SOP of the program
- Provided assistance to physician office staff and patients to complete and submit all necessary insurance forms and program applications
- Completed and submitted all necessary insurance forms in a timely manner as required by all third-party payers for prior authorizations
- Tracked and followed up on prior authorization request
- Maintained frequent phone contact with provider representatives, third party customer service representatives, and pharmacy staff
- Reported any reimbursement trends/delays to supervisor
Subcontractor
Transworld System Inc
12.2022 - 07.2024
- Assisted with payment plans
- Reviewed application statuses or resent out specific documents
- Assisted with daily meetings and contacting borrowers regarding any possible updates
- Updated demographics
Customer Service Representative
Transworld Systems Inc
05.2022 - 12.2022
- Assisted customers with questions regarding their student loan applications
- Assisted with payment arrangements
- Updated personal information
Customer Service Representative
Amerigas Propane
04.2021 - 05.2022
- Answered a constant flow of customer calls
- Scheduled propane delivery dates and times
- Tracked delivery drivers ETA
- Recommended the best size propane tanks depending on customer home or business size
Personal Shopper
Walmart Supercenter
Lancaster, SC
08.2020 - 03.2021
- Picked 20+ online orders daily
- Helped customers shop around the store
- Loaded and unloaded merchandise into customer vehicles or around the store
Education
High School -
Lewisville High School
Richburg, SC06.2018
Skills
- Data Entry
- Strong verbal communication
- Credit card processing
- Extremely organized
- Multi-line phone talent
- Customer Service
- Order fulfillment
Timeline
Reimbursement Specialist
Caremetx
12.2024 - Current
Subcontractor
Transworld System Inc
12.2022 - 07.2024
Customer Service Representative
Transworld Systems Inc
05.2022 - 12.2022
Customer Service Representative
Amerigas Propane
04.2021 - 05.2022
Personal Shopper
Walmart Supercenter
08.2020 - 03.2021
High School -
Lewisville High School
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