Tyla Chance
Paterson,NJ
Summary
Self motivated with 5 + years in Customer Service and Account Receivable offering a strong work ethic and determination to complete tasks in a timely manner. Accurate and detail oriented with extensive customer service and administrative knowledge. Professional with customer, vendors and management.
Overview
7
7
years of professional experience
Work History
Reimbursement Specialist
Asembia
Florham Park, NJ
02.2023 - 06.2024
- Analyzed patient data to ensure accuracy of reimbursement information.
- Processed payments from insurance companies according to contractual agreement.
- Reviewed rejection reports from insurance carriers and worked with providers to resolve any issues preventing payments.
- Matched statements with batches of canceled checks by account numbers.
- Adhered to HIPPA regulations while handling confidential patient information related to reimbursement claims.
Customer Service Representative
Kyocera Document Solution Co
Fairfield, NJ
05.2022 - 01.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Representative
Marubeni Citizen-Cincom (Contract)
Allendale, NJ
06.2021 - 03.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Coordinated with warehouse staff to ensure timely delivery of products.
- Received and entered orders into computer system accurately
- Checked inventory levels regularly to ensure sufficient stock availability for orders.
Accounts Receivable Clerk
Ricoh Business Solutions
Fairfield, NJ
11.2017 - 02.2021
- Reviewed all incoming payments for accuracy before posting them into the general ledger system.
- Verified accuracy of invoices and account balances.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Making 70-100 calls on a daily basic on past due accounts.
Education
Paterson O.I.C
Paterson, NJ05-1992
Skills
- Microsoft Office
- Payment posting
- Customer Service
- Order entry
- Inbound and Outbound Calling
- Data Entry
- Microsoft Excel
- Microsoft PowerPoint
- SAP
- Oracle
- AS400
Timeline
Reimbursement Specialist
Asembia
02.2023 - 06.2024
Customer Service Representative
Kyocera Document Solution Co
05.2022 - 01.2023
Customer Service Representative
Marubeni Citizen-Cincom (Contract)
06.2021 - 03.2022
Accounts Receivable Clerk
Ricoh Business Solutions
11.2017 - 02.2021
Paterson O.I.C
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