Schwanna Griffin
Eustis
Summary
Dependable, reliable, goal oriented, caring, honest and hard working.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Overview
22
22
years of professional experience
Work History
Reimbursement Specialist
Johnson & Johnson
Orlando, FL
06.2024 - Current
- Make outbound calls to obtain medical and pharmacy benefits
- Obtain prior authorization status and appeal status
- Document information in patient accounts
- Create follow up tasks for case managers and assign to territories
Supervisor
AssistRx
Orlando, FL
12.2023 - Current
- Assist patients with prescription benefits
- Discuss options with patients regarding insurance coverage
- Provide assistance to Case Managers with solutions with rebuttals from pharmacies
- Provide call center assistance
- Assist Case Managers to align their daily workload
- Team player
- Provide positive feedback
Team Lead
AssistRx
Orlando, FL
11.2021 - 12.2023
- Assist patients with prescription benefits
- Discuss options with patients regarding insurance coverage
- Provide assistance to Case Managers with solutions with rebuttals from pharmacies
- Provide call center assistance
- Assist Case Managers to align their daily workload
- Team player
- Provide positive feedback
Patient Account Coordinator
COLONIAL MANAGEMENT
Maitland, FL
12.2020 - 07.2021
- Maintain patient accounts
- Balance patient responsibility
- Collect payments on patient account due to patient balance
- Verify patients insurance and explain copay and deductibles, OOP and coinsurance responsibility
Insurance Counselor/Office Management
Mid Florida Eye Center
Mount Dora, FL
11.2018 - 02.2020
- Verify insurance, authorization and referrals
- Allscripts software
- Collect copays
- Contact patients for insurance purposes
- Senior Insurance Counselor
- Leadership skills and training
- New Hire Trainer
- Computer Literate
- Medical Terminology
- Management
- Time management
- Meet Deadline
- Maintain policy and procedures guidelines
- Interview new hires for insurance verification
- Billing inquiries and rebuttals
- Medicare Advantage plans/HMO plans
Customer Service
Walmart
Mount Dora, FL
11.2016 - 11.2018
- Operated cash register and credit card transactions with 100% accuracy
- Answered customers questions and addressed problems and complaints
- Assisted customers with a warm and professional attitude
- Answered general questions
- Resolved customer information and complaints
- Responsible for cashier duties
Billing Administrator
Prime OBGYN
06.2014 - 01.2016
- Patient scheduling
- Insurance verification
- Data entry
- EMR updates
- Collect co-pays
- Greenway software
- Front desk receptionist
- Time management
- Team environment
Server
Ihop
Orlando, FL
06.2004 - 04.2014
- Guest relations
- Order taking
- Customer service
- Cash handling
- Food preparation
- Team environment
Education
Associates of Science - undefined
Southern Technical College
07-2014
Skills
- EMR Systems
- Microsoft Word
- Customer Service Skills
- Medical Billing
- Restaurant Experience
- Allscripts
- Microsoft Excel
- CPT Coding
- Leadership
- Serving Experience
- Medical Receptionist
- Organizational skills
- Phone Etiquette
- ICD-9
- Benefits administration
- Medical Records
- Client services
- HIPAA
- Interviewing
- ICD-10
- Patient Service Experience
- Customer service
- Scheduling (2 years)
- Microsoft Outlook
- Medical Terminology
- Office management
- Insurance verification
- Medical Coding
- Billing (4 years)
- Data Entry (4 years)
- Guest Relations Experience
- Insurance Verification
- Medical Office Experience
- Customer Care
- Customer Support
- Restaurant experience
- EMR
- Patient Care
- Outlook
- Microsoft Powerpoint
- Communication skills
- Restaurant management
- Customer Service (10 years)
- CSR (10 years)
- Computer skills
- Microsoft Office
Additional Information
- Adhere to company policy and procedures
- Practice HIPPA Compliance
- Reliable
- Dependable
- Team Player
- Problem Solver
Timeline
Reimbursement Specialist
Johnson & Johnson
06.2024 - Current
Supervisor
AssistRx
12.2023 - Current
Team Lead
AssistRx
11.2021 - 12.2023
Patient Account Coordinator
COLONIAL MANAGEMENT
12.2020 - 07.2021
Insurance Counselor/Office Management
Mid Florida Eye Center
11.2018 - 02.2020
Customer Service
Walmart
11.2016 - 11.2018
Billing Administrator
Prime OBGYN
06.2014 - 01.2016
Server
Ihop
06.2004 - 04.2014
Associates of Science - undefined
Southern Technical College