Zaria Wilkerson
Sacramento,CA
Summary
Propel guest satisfaction and overall dining experience using skills learned at both Zocalo UV and Carlton Senior Living. As well as expanding my knowledge in the restaurant industry through new environments and demographics.
Overview
4
4
years of professional experience
Work History
Server, Lead Expo, Busser
Zocalo - UV
Sacramento, CA
08.2023 - Current
- Observed tables to tend to guest needs and identify customer service opportunities.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Wait Staff
Carlton Senior Living
Sacramento, USA
02.2021 - 08.2023
- Cultivated warm relationships with the residents
- Resolved customer complaints promptly and professionally.
- Created a positive environment for everyone's dining experience
- Exhibited patience and understanding with residents and their concerns.
Education
Undergraduate Business -
American River College
Sacramento, CA06.2027
High School Diploma -
Rio Americano High School
Sacramento, CASkills
- Guest Satisfaction
- Team building and support
- Excellent customer service
- Well-versed with Toast POS
- Maintained Strong Multi-Tasking Skills
- Event Service
- Waiting and Bussing Tables
- Food and Beverage Service
- High Volume Dining
- Dining Area Maintenance
- Menu Knowledge
- Cash handling
- Take-out service
Timeline
Server, Lead Expo, Busser
Zocalo - UV
08.2023 - Current
Wait Staff
Carlton Senior Living
02.2021 - 08.2023
Undergraduate Business -
American River College
High School Diploma -
Rio Americano High School