Zariah Bugarin
Grover Beach,CA
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
7
7
years of professional experience
Work History
Receptionist
Swiss Post Solutions
San Luis Obispo
11.2022 - Current
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Accounts Payable and Receivable Clerk
Alfano Motorcars
San Luis Obispo, CA
02.2019 - 11.2022
- Resolved complex billing disputes between vendors or clients to ensure smooth operations and minimize delays in payment processing.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Managed collections and follow-up on past-due accounts to speed up payments and minimize risk.
- Provided exceptional customer service when addressing client inquiries regarding billing or payment matters, resulting in improved client satisfaction levels.
- Prepared vendor invoices and processed incoming payments.
- Performed daily bank reconciliations, detecting and resolving discrepancies between bank statements and company records.
- Matched invoices to purchase orders for proper documentation and to facilitate payment.
Lead Receptionist
Bmw of San Luis Obispo
San Luis Obispo, CA
03.2018 - 02.2019
- Effectively managed multiple phone lines including transferring calls appropriately or taking detailed messages when needed.
- Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
- Maintained a clean and professional reception area, creating a welcoming environment for clients upon arrival.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Increased office efficiency by coordinating appointments, maintaining detailed records, and providing timely reminders.
Shift Manager
Cvs Pharmacy Inc.
Arroyo Grande, CA
09.2017 - 03.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Excelled in every store position and regularly backed up front-line staff.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Education
High School Diploma
Loma Vista
San Luis Obispo, CA06.2015
Skills
- Invoice and payment processing
- Accounts payable and receivable
- Data entry
- Vendor invoice processing
- Past due account management
- Statement review
- Telephone skills
- Data Entry
- Scheduling
- Multi-line telephone operation
- Basic accounting
- Customer Service
Timeline
Receptionist
Swiss Post Solutions
11.2022 - Current
Accounts Payable and Receivable Clerk
Alfano Motorcars
02.2019 - 11.2022
Lead Receptionist
Bmw of San Luis Obispo
03.2018 - 02.2019
Shift Manager
Cvs Pharmacy Inc.
09.2017 - 03.2018
High School Diploma
Loma Vista