Zariea Carter
Paterson ,NJ
Summary
Dynamic and compassionate Direct Support Professional with a proven track record at Children’s Aide, skilled in client support and behavior redirection. Adept at implementing individualized care plans and fostering social skills development, enhancing clients' independence and well-being. Committed to collaborative teamwork and maintaining high standards in compassionate caregiving.
Overview
2026
2026
years of professional experience
Work History
Direct Support Professional
Children’s Aide
Paramus, NJ
09.2023 - 07.2025
- Assisted children with daily living activities, fostering independence and personal growth.
- Implemented individualized support plans to meet unique needs of each child.
- Monitored behavioral patterns, documenting changes for team review and intervention strategies.
- Collaborated with multidisciplinary teams to ensure comprehensive care and support services.
- Facilitated recreational activities that enhanced social skills and emotional well-being.
- Provided crisis intervention by employing de-escalation techniques during challenging situations.
- Transported clients to medical and dental appointments to provide support.
Rehabilitation Specialist
Turning Point Inc
Paterson, NJ
10.2024 - 03.2025
- Assisted clients in developing personalized rehabilitation plans to achieve functional goals.
- Conducted assessments to evaluate client progress and identify areas for improvement.
- Collaborated with interdisciplinary teams to ensure comprehensive care and support for clients.
- Facilitated individual and group therapy sessions, fostering a supportive environment for recovery.
- Educated clients and families on resources and strategies for effective rehabilitation outcomes.
- Documented client progress, maintaining accurate records in compliance with organizational standards.
- Implemented evidence-based practices to enhance therapeutic interventions and client engagement.
- Conducted thorough assessments to determine appropriate treatment goals and interventions for each patient.
- Established strong rapport with patients and families, providing compassionate care throughout the rehabilitation process.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
Packing, Shipping, and Receiving Assembler
CUMAC
Paterson, NJ
09.2019 - 01.2020
- Operated packaging machinery to ensure efficient assembly and preparation of products for shipment.
- Inspected incoming materials for quality assurance, maintaining high standards in receiving processes.
- Collaborated with team members to streamline packing workflows, enhancing overall productivity.
- Maintained accurate inventory records using warehouse management software to track supplies and shipments.
- Coordinated shipping schedules to ensure timely delivery of products, minimizing delays in distribution.
- Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
- Sustained a clean work environment following workplace safety guidelines to prevent accidents or injuries on the job site.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Sorted and delivered materials to different work areas and staff.
Billing Services Coordinator
YMCA Child Development Center
Paterson, NJ
03.2019 - 07.2019
- Processed billing statements accurately and efficiently for child development programs.
- Coordinated communication between families and staff regarding payment inquiries and account statuses.
- Implemented streamlined billing procedures to enhance operational efficiency and reduce processing times.
- Maintained comprehensive records of payments, discrepancies, and adjustments within billing system.
- Resolved billing disputes by providing clear explanations and facilitating timely resolutions for families.
- Managed invoicing and payment processing operations.
- Worked effectively in fast-paced environments.
Customer Service Representative
Microsoft
Paterson, NJ
11.2018 - 07.2019
- Resolved customer inquiries through effective communication and troubleshooting techniques.
- Assisted in managing customer accounts, ensuring accurate information and timely updates.
- Collaborated with team members to improve response times and enhance service quality.
- Utilized CRM software to track customer interactions and maintain detailed records.
- Conducted product demonstrations, educating customers on features and benefits effectively.
- Developed FAQs and support materials to streamline common customer inquiries process.
- Participated in training sessions, improving product knowledge and service delivery skills.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
Direct Support Professional
Christian Hope
Wyckoff, NJ
2022 - 2023
- Assisted client’s with daily living activities, fostering independence and personal growth.
- Implemented individualized support plans to meet unique needs of each client .
- Monitored behavioral patterns, documenting changes for team review and intervention strategies.
- Collaborated with multidisciplinary teams to ensure comprehensive care and support services.
- Facilitated recreational activities that enhanced social skills and emotional well-being.
- Trained new staff on best practices for direct support and child safety protocols.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Transported clients to and from medical appointments with safety and efficiency.
- Maintained strong connections within caregiver community to gain continuous knowledge.
Education
High School Diploma -
John F . Kennedy High School
Paterson, NJ05.2015
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Compassionate caregiving
- Direct patient care
- Appointment scheduling
- Team collaboration
- Social skills development
- Recreational activities
- Patient management
- Progress documentation
- Compassionate client care
Timeline
Rehabilitation Specialist
Turning Point Inc
10.2024 - 03.2025
Direct Support Professional
Children’s Aide
09.2023 - 07.2025
Packing, Shipping, and Receiving Assembler
CUMAC
09.2019 - 01.2020
Billing Services Coordinator
YMCA Child Development Center
03.2019 - 07.2019
Customer Service Representative
Microsoft
11.2018 - 07.2019
Direct Support Professional
Christian Hope
2022 - 2023
High School Diploma -
John F . Kennedy High School