Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zariellys Nunez Torres

The Bronx,NY

Summary

Dynamic Customer Service Representative with a proven track excelling in issue resolution and enhancing customer satisfaction. Skilled in CRM systems and team collaboration, I effectively streamlined processes, improving response times and service quality. Committed to maintaining positive client relationships while adhering to service level guidelines.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Maximus
New York, NY
04.2024 - Current
  • Managed issues, providing timely solutions and maintaining positive client relationship
  • Met customer call guidelines for service levels, handle time and productivity.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Representative

Agustin Investments
Miami, FL
02.2023 - 10.2023
  • Documented customer interactions in CRM system, ensuring accurate record-keeping for future reference.
  • Collaborated with team members to streamline processes, improving response times and service quality.

Medicare Customer Service Representative

Nations Benefits
Plantation, FL
12.2022 - 01.2023
  • Assisted members with inquiries regarding Medicare
  • Streamlined processes for handling customer complaints, improving response times.

Sales Associate

Royal Prestige
Las Vegas, NV
05.2019 - 07.2022
  • Assisted customers in product selection, addressing inquiries and providing information on features.
  • Demonstrated product usage and benefits, enhancing customer understanding

Education

High School Diploma -

Del Sol HighSchool
Las Vegas, NV
06.2018

Skills

  • Customer relationship management
  • Issue resolution
  • Call center operations
  • Service level adherence
  • Communication skills
  • Active listening
  • Account management
  • Complaint handling
  • Team collaboration

Certification

2-15 Florida Health, Life, and Annuity license

Timeline

Customer Service Representative

Maximus
04.2024 - Current

Customer Service Representative

Agustin Investments
02.2023 - 10.2023

Medicare Customer Service Representative

Nations Benefits
12.2022 - 01.2023

Sales Associate

Royal Prestige
05.2019 - 07.2022

High School Diploma -

Del Sol HighSchool