Zarika Gilliard
Fort Worth
Summary
Detail-oriented customer service and collections professional with a strong background in financial documentation, credit auditing, and lease processing. Skilled in using systems like Case360 to manage high volumes of vehicle orders with accuracy and compliance. Known for strong communication, problem-solving, and the ability to maintain positive client relationships in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Senior Agent Company Cars
MBFS (Contracted via Apex Systems)
04.2024 - Current
- Communicate with internal teams to resolve discrepancies and ensure lease records are accurate and up to date.
- Ensure timely processing and adherence to program policies.
- Maintain compliance with company procedures while supporting employee lease requests.
- Developed and maintained a comprehensive database of program participants, helping to track progress and ensure appropriate follow-up actions were taken as needed.
Customer Service Representative - Collections & Auditing
United Auto Credit
- Performed account reviews to verify employment and insurance documentation.
- Ensured accuracy of loan files and compliance with underwriting criteria.
- Contacted customers regarding past-due balances and negotiated payment arrangements.
Customer Service/Sales Representative
Trest
- Assisted customers at the end of their lease with purchase or refinance options.
- Sold rental vehicles and guided customers through financing options.
- Maintained strong client relationships and submitted credit applications.
- Remote
Collections Representative
- Managed past-due Toyota auto accounts and negotiated repayment solutions.
- Used skip tracing tools to verify contact info and assess account risk.
- Maintained accurate records and followed collection procedures.
Education
High School Diploma -
Crossroads High School
Associate of Arts - Forensic Psychology
Waldorf University
Online 11-2025
Skills
- Credit and Collections
- Verifying Data Accuracy
- Problem Solving
- Call Documentation
- Case360 Experience
- Customer Relations
- Auditing & Compliance
- Application Processing
- Critical thinking
- Customer service
- Data entry
- Active listening
Timeline
Senior Agent Company Cars
MBFS (Contracted via Apex Systems)
04.2024 - Current
Customer Service Representative - Collections & Auditing
United Auto Credit
Customer Service/Sales Representative
Trest
Collections Representative
High School Diploma -
Crossroads High School
Associate of Arts - Forensic Psychology
Waldorf University
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