Hi, I’m
Zarinabibi Samenova
New York,NY
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
years of professional experience
Work History
IHSS In Home Support Services
Home Health Care Attendant
02.2023 - 12.2024
Job overview
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Followed nutritional plans to prepare optimal meals.
- Assisted elderly clients in daily activities, physical transfers and care for incontinence.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided transportation and appointments management.
Farmers Market
Bakery Waiter and Barista
06.2022 - 01.2023
Job overview
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Communicated with kitchen staff to enable accurate food preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained regular and consistent attendance and punctuality.
Weight Loss Spa
Salon Associate
11.2021 - 05.2022
Job overview
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Responded to customer requests for products, services, and company information.
- Set appointments for approximately 10 clients per day.
Turn Dough
Ice Cream Shop Worker
06.2021 - 10.2021
Job overview
- Maintained orderly and clean work areas for maximum productivity.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
Hike's Smoke Shop
Salesperson
01.2021 - 08.2021
Job overview
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Informed customers of promotions to increase sales productivity and volume.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Trained new employees on customer service, money handling and organizing strategies.
- Consulted with businesses to supply accurate product and service information.
Hot Spring Chicken
Fast Food Crew Member
06.2020 - 12.2020
Job overview
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Became familiar with products to answer questions and make suggestions.
- Took orders, prepared meals, and collected payments.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Trained newly hired employees on routine tasks and customer service.
- Assisted with preparing salads and cold food items.
- Greeted customers entering restaurant with enthusiasm and warmth and served 1000 customers.
Education
Shanghai University of Chinese Medicine Shanghai
Bachelor Degree from Medicine
07-2021
Skills
- Customer service
- Positive and professional
- Adaptability and flexibility
- Verbal and written communication
- Multi-task management
- Customer engagement
- Active listening
- Service quality
Languages
English
Professional Working
Russian
Native or Bilingual
Chinese (Mandarin)
Limited Working
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Self realization
Making a difference
Helping people
Self grow
Timeline
Home Health Care Attendant
IHSS In Home Support Services
02.2023 - 12.2024
Bakery Waiter and Barista
Farmers Market
06.2022 - 01.2023
Salon Associate
Weight Loss Spa
11.2021 - 05.2022
Ice Cream Shop Worker
Turn Dough
06.2021 - 10.2021
Salesperson
Hike's Smoke Shop
01.2021 - 08.2021
Fast Food Crew Member
Hot Spring Chicken
06.2020 - 12.2020
Shanghai University of Chinese Medicine
Bachelor Degree from Medicine
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