Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zarinah Cook

Logistics
Decatur,GA

Summary

Professional Warehouse Manager offering 12 years of expertise in supervising and training 30 employees working in large warehouses. Successful in meticulously managing logistics, planning employee schedules and communicating with other departments to provide smooth business operations. Talented in monitoring and replenishing current inventory stock based on consumer demand and sales forecasting. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

20
20
years of professional experience
3
3
years of post-secondary education

Work History

Linehaul Coordinator

FedEx:Ground
Ellenwood, GA
07.2011 - Current
  • Resolved conflicts between team members and addressed complaints or grievances.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Met or exceeded production goals and objectives by following strict procedures.
  • Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Developed and implemented strategies to improve team productivity and efficiency.
  • Evaluated team performance and provided feedback on areas requiring improvement.

Package Handler/Package Handler Trainer

FedEx:Ground
Ellenwood, GA
07.2011 - Current
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Completed daily orders with expert picking and packing of shipments.
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Trained new employees on proper packing and labeling techniques and to apply best practices.
  • Lifted and unloaded containers of parcels onto equipment for transportation to sort stations.
  • Collaborated with team members to achieve daily goals and meet company objectives.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Inspected items to identify discrepancies and damages and reported to supervisor.
  • Cleaned and maintained production area and equipment.
  • Sorted and stacked finished items.
  • Loaded items onto conveyor belts and pallets.
  • Inspected items for defects and damage.
  • Utilized adhesive labels and other materials to package items.
  • Re-packaged damaged or incorrectly packaged items.
  • Placed items into bags, boxes or other containers.
  • Assembled boxes, cartons and containers to package items.
  • Sealed containers and packages with glue, tape or other materials.
  • Secured items for storage or shipment.
  • Loaded and unloaded items from production line.

Ops Manager

Fedex Ground
Ellenwood, GA
05.2016 - 01.2021
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Devised processes to boost long-term business success and increase profit levels.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained new employees on proper protocols and customer service standards.
  • Reported issues to higher management with great detail.

Cashier/Assisted Store Manager

Family Dollar
Decatur, GA
10.2010 - 12.2011
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Built relationships with customers to encourage repeat business.
  • Tallied cash drawer at beginning and end of each work shift.
  • Upsold additional products and services to customers, increasing revenue.
  • Learned duties for various positions and provided backup at key times.
  • Set up new sales displays each week with fresh merchandise.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Performed cash, card and check transactions to complete customer purchases.
  • Checked personal identifications during alcohol and tobacco sales.
  • Processed refunds and exchanges in accordance with company policy.

Cashier/Bagger/Stock Clerk

Publix Grocery Store
Atlanta, GA
06.2003 - 08.2010
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Welcomed customers and helped determine their needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.
  • Tallied cash drawer at beginning and end of each work shift.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Used POS system to enter orders, process payments and issue receipts.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Set up new sales displays each week with fresh merchandise.
  • Checked personal identifications during alcohol and tobacco sales.
  • Learned duties for various positions and provided backup at key times.

Education

High School Diploma -

Mcnair High School
Atlanta, GA
08.2001 - 05.2004

GED -

DekalbTechnical College
Clarkston, GA
05.2005 - 06.2005

Skills

Punctual, fast learner great team player, great with computers and microsoft

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Timeline

Ops Manager

Fedex Ground
05.2016 - 01.2021

Linehaul Coordinator

FedEx:Ground
07.2011 - Current

Package Handler/Package Handler Trainer

FedEx:Ground
07.2011 - Current

Cashier/Assisted Store Manager

Family Dollar
10.2010 - 12.2011

GED -

DekalbTechnical College
05.2005 - 06.2005

Cashier/Bagger/Stock Clerk

Publix Grocery Store
06.2003 - 08.2010

High School Diploma -

Mcnair High School
08.2001 - 05.2004

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