Zarion McFadden
Chesapeake,VA
Summary
I am a Science Major in my current community college. I plan to transfer to Old Dominion University to double major in Physics and Engineering. My goal is to become a major factor in the energy industry and help optimize our use of it.
Overview
1
1
year of professional experience
Work History
Gas Station Attendant
Exxon
Chesapeake, VA
10.2017 - 05.2018
- Cleaned up gas and other spills.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Facilitated the sale of services and goods.
- Cleaned and restocked front counter and store area.
- Maintained a clean and orderly station.
- Maintained inventory of all saleable items.
- Collected gas and amenity payments based on customer orders.
- Organized store merchandise racks by size, style and color to promote visually appealing environment.
- Mentored new sales associates to contribute to the store’s positive culture.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Worked with the management team to implement the proper division of responsibilities.
- Cleaned and organized the store, including the checkout desk and displays.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Documented all customer inquiries and comments thoroughly and quickly.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Greeted customers in a timely fashion, while quickly determining their needs.
- Participated in physical inventory counts every Thursday.
- Learned, referenced and applied product knowledge information.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Verified that all customers received receipts for their purchases.
- Maintained cleanliness and presentation of stock room and production floor.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Helped drive sales goals and achieve monthly quotas.
- Answered customer questions about product availability and shipment times.
- Communicated clear expectations and goals to each team member.
- Entered data promptly and efficiently with a 95% accuracy rate.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Actively pursued personal learning and development opportunities.
- Followed merchandising guidelines to present visually appealing displays.
Education
Associate of Science - Physics
Tidewater Community College
Norfolk, VASkills
- Leadership
- Research
- Teamwork and collaboration
- Subtle and effective sales skills
- Cordial
- Conflict resolution
- Event organization
- Solid foundation in Math
Timeline
Gas Station Attendant
Exxon
10.2017 - 05.2018
Associate of Science - Physics
Tidewater Community College