Summary
Overview
Work History
Education
Skills
Timeline
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Zarion Umara

Grand Prairie,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in financial industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Finacial Customer Service Representative

Genpact
05.2022 - 04.2024
  • Streamlined account management for improved client experiences and increased retention rates.
  • Leveraged strong analytical skills to troubleshoot and resolve technical issues related to online banking platforms, ensuring a positive user experience for clients.
  • Reviewed credit applications thoroughly before approval or denial recommendations were made, reducing potential losses due to non-performing loans.
  • Delivered personalized customer service by taking the time to understand individual client needs, leading to increased trust and loyalty among the bank's clientele.
  • Supported fraud prevention efforts by monitoring accounts for suspicious activity and following established protocols if discrepancies were identified.
  • Mentored junior team members on best practices in customer service delivery within the finance industry.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Supporting Customers with maintenance, transactions, and funds related inquiries
  • Secure client information with robust security systems and processes to protect against data breaches.

Delivery Courier

DoorDash
03.2021 - 04.2022
  • Followed company policies and procedures during shift.
  • Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Drove safely at all times to avoid accidents and harm.
  • Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
  • Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
  • Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.

Homemaker Aide

Self-employeed
11.2017 - 02.2022
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Developed and maintained a monthly budget with event planning
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Customer Service Representative

Discover
01.2017 - 10.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Achieved personal performance goals through effective call management, prioritization, and time management.
  • Contributed to team success by actively participating in training sessions, workshops, and continuous improvement initiatives.
  • Provided constructive feedback to supervisors regarding potential areas of improvement in policies or procedures that could enhance the customer experience further.

Education

High School Diploma -

Beechcroft High School
Columbus, OH
06.2016

Skills

  • Computer Skills
  • Organization
  • Documentation
  • Compliance Awareness
  • Calm and Professional Under Pressure
  • Customer Relations
  • Microsoft Office
  • problem solving
  • adaptability
  • leadership

Timeline

Finacial Customer Service Representative

Genpact
05.2022 - 04.2024

Delivery Courier

DoorDash
03.2021 - 04.2022

Homemaker Aide

Self-employeed
11.2017 - 02.2022

Customer Service Representative

Discover
01.2017 - 10.2017

High School Diploma -

Beechcroft High School

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Zarion Umara