Zariya Pearson
Charlotte,USA
Summary
Achieved high customer satisfaction through attentive service and effective team communication. Streamlined point of sale processes to enhance transaction efficiency. Strengthened organizational brand by consistently delivering quality service in high-pressure situations. Eager to delve into entry level careers with banking and finance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald's
02.2026 - Current
- Assisted in daily operations by preparing food items and maintaining cleanliness. Supported team members in delivering excellent customer service. Contributed to a positive dining experience for customers.
- Ensured quality product preparation while enforcing portion control and presentation standards.
- Processed customer custom and special orders utilizing POS system.
- Guided customers through product policy and promotion details.
- Assisted teams in identifying and resolving issues effectively. Supported communication efforts to enhance collaboration among team members. Demonstrated reliability by consistently meeting deadlines and commitments.
- Assisted in maintaining cleanliness by wiping down tables. Restocked supplies to ensure availability. Swept floors to uphold a tidy environment.
- Maintained cleanliness and organization of lobby, drive-thru, bathrooms, and kitchen throughout shift.
- Validated orders and efficiently packaged items for streamlined transport.
- Managed cash transactions and reconciled cash drawer throughout shift.
- Move up through the positions quickly due to hard work and dedication.
Shift Manager
RaceTrac Petroleum, Inc.
03.2024 - 03.2025
- Processed cash and credit card payments while issuing receipts.
- Facilitated customer support by delivering information and addressing issues effectively.
- Welcomed customers upon entry to enhance their shopping experience.
- Ensured store cleanliness and organization to enhance customer experience.
- Facilitated training for sales associates on cash register stocking procedures and customer service excellence.
- Facilitated customer engagement through effective product recommendations.
Team Member
Popeyes Chicken
11.2021 - 10.2022
- Prepared and cooked menu items following established recipes and food safety standards.
- Assisted in maintaining cleanliness and organization of kitchen and dining areas.
- Engaged with customers to ensure satisfaction and address any concerns promptly.
- Collaborated with team members to streamline operations during peak hours.
Education
High School Diploma - Upper secondary education
Westside High School
Jacksonville, FL05.2023
Skills
- Team Collaboration
- Communication
- Deescalation
- Adaptability
- Customer service
- Writing
- Multitasking and organization
- Time management
- Cash handling
- Customer engagement
- Interactive communication skills
- Food preparation
- Crew leadership
- Safety
- Performance improvement
Certification
- Food Handler Certification
- September 2023 to September 2025
Timeline
Crew Member
McDonald's
02.2026 - Current
Shift Manager
RaceTrac Petroleum, Inc.
03.2024 - 03.2025
Team Member
Popeyes Chicken
11.2021 - 10.2022
High School Diploma - Upper secondary education
Westside High School