Zarrhea Sease
Seattle,WA
Summary
An organized and motivated individual, who has a strong work ethic, adaptability and adept at working effectively unsupervised. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
7
7
years of professional experience
Work History
Admission Specialist
Island Health
Anacortes, WA
10.2023 - 07.2024
- Asked questions in accordance with instructions to obtain person's name, address and age.
- Assisted individuals in filling out applications or questionnaires.
- Met with supervisor daily to submit completed assignments and discuss progress.
- Completed document faxing, bookkeeping and accurate filing.
- Maintained up-to-date knowledge of regulatory and compliance requirements affecting admissions.
- Helped patients with admissions process and adhered to state and federal laws.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Monitored office supplies inventory and placed orders when necessary.
- Verified visitors' identification cards before allowing access to the building.
- Maintained confidentiality of all medical records in accordance with HIPAA regulations.
- Answered general inquiries from patients regarding office policies and procedures.
- Processed payments accurately using various methods such as cash, credit cards or checks.
- Updated patient information in the hospital database accurately and promptly.
- Provided administrative support such as faxing, scanning, copying, data entry and mail distribution.
- Greeted and welcomed patients upon arrival, providing them with necessary paperwork.
- Assisted visitors by directing them to appropriate areas within the hospital premises.
- Collected co-payments and other fees due at time of service.
- Verified insurance coverage for each patient prior to treatment.
- Managed medical records, filing documents in a timely manner according to HIPAA regulations.
- Adhered strictly to privacy protocols while handling confidential information of patients.
- Managed multiple tasks simultaneously while maintaining accuracy of work performed.
- Informed patients of financial responsibilities prior to rendering services.
Assistant Store Manager
Dollar General
Beeville, TX
08.2022 - 06.2023
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Retail Sales Associate
Stripes Convenience Store
Beeville, TX
03.2022 - 08.2022
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Used product knowledge to suggest items to match client needs.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Created price tags and merchandise signs for new items.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Cross-sold products to boost overall sales purchases.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Lead Sales Associate
Dollar General
Jacksonville, AL
10.2021 - 03.2022
- Processed payments and returned receipts, cash, coin and cards to customers.
- Organized sales floor to keep products and displays presentable and in sellable condition.
- Checked store shelves and restocked products from inventory in back room.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Greeted patrons warmly at store entrance and offered assistance with finding needed items.
- Scanned and bagged items and operated cash register to check out store patrons.
- Familiarized self with new products and services to engage with customers about features and benefits.
Retail Sales Associate
Amirco
Jacksonville, AL
01.2021 - 09.2021
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Used product knowledge to suggest items to match client needs.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Created price tags and merchandise signs for new items.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Answered questions about current promotions and resolved issues according to store policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Crew Member
Whataburger Restaurants LLC
Beeville, TX
11.2019 - 12.2020
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Served food quickly for positive guest experiences.
- Organized and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Drove team success by quickly completing assigned tasks.
- Upheld high standards of productivity and quality in operations.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
Call Center Representative
Alorica
San Antonio, TX
02.2017 - 08.2019
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Maintained strong call control and quickly worked through scripts to address problems.
- Updated customer accounts, addresses and contact information within call management databases.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Navigated through computer systems to review information and respond appropriately to callers.
- Offered resolutions to de-escalate calls and solve customer issues.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Consulted with customers to resolve service and billing issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
High School Diploma -
Churchill High School
San Antonio, TX06.2016
Skills
- Verbal and Written Communication
- Detail-Oriented
- Preventive Maintenance
- Inventory Rotation
- Chemical Handling
- Regulatory compliance understanding
- Documentation and Recordkeeping
- Process improvement strategies
- Time management proficiency
- Data Collection
- Critical Thinking
- Adaptability and Flexibility
- Reliability
- Team Collaboration
- Task Prioritization
- Professionalism
Timeline
Admission Specialist
Island Health
10.2023 - 07.2024
Assistant Store Manager
Dollar General
08.2022 - 06.2023
Retail Sales Associate
Stripes Convenience Store
03.2022 - 08.2022
Lead Sales Associate
Dollar General
10.2021 - 03.2022
Retail Sales Associate
Amirco
01.2021 - 09.2021
Crew Member
Whataburger Restaurants LLC
11.2019 - 12.2020
Call Center Representative
Alorica
02.2017 - 08.2019
High School Diploma -
Churchill High School