Zashely Figueroa
Kissimmee,FL
Summary
Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.
Overview
10
10
years of professional experience
Work History
Department Manager
Hobby Lobby
Kissimmee, FL
03.2016 - Current
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Handled shift overstock, restocking and inventory control.
- Worked closely with sales associates to complete tasks.
Sales Associate
Pandora Jewelry
Kissimmee, FL
01.2024 - 05.2024
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Handled customer complaints in a professional manner.
Small Business Owner
Sole Proprietary
Kissimmee, FL
06.2014 - Current
- Developed business plans and strategies to grow small business.
- Created budgets and monitored expenses to stay within budget limits.
- Analyzed market trends to inform product offerings and pricing decisions.
- Oversaw daily operations of small business including customer service and financial management.
- Participated in local community activities to promote the brand's visibility and reputation.
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
Education
Systems Operations - Information Technology
University of Puerto Rico – Bayamón
05.2014
Some College (No Degree) - Business Administration
Valencia College
Kissimmee, FLSkills
- Departmental activities
- Customer Service
- Training and mentoring
- Sales expertise
- Retail Management
- Problem-Solving
- Department leadership
Languages
Spanish
Native/ Bilingual
Timeline
Sales Associate
Pandora Jewelry
01.2024 - 05.2024
Department Manager
Hobby Lobby
03.2016 - Current
Small Business Owner
Sole Proprietary
06.2014 - Current
Systems Operations - Information Technology
University of Puerto Rico – Bayamón
Some College (No Degree) - Business Administration
Valencia College
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