Zataya Robinson
Dallas,TX
Summary
Dynamic Benefits Specialist with a proven track record at MedStar Health, excelling in benefits administration and issue resolution. Enhanced employee satisfaction through effective communication and claims processing. Skilled in event planning and conflict resolution, ensuring seamless operations and positive outcomes in high-pressure environments. Committed to fostering strong employee relationships and compliance adherence.
Overview
8
8
years of professional experience
Work History
Benefits Specialist
MedStar Health
Richardson, TX
06.2025 - 01.2026
- Assisted employees with benefits enrollment and inquiries
- Provided support in processing benefit claims and adjustments
- Learned to navigate benefits management software for efficient service
- Coordinated communication between employees and benefits providers
- Maintained accurate records of employee benefit selections
- Participated in team meetings to improve benefits-related processes
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
- Collaborated with payroll department to ensure accurate deductions related to employee benefits plans were processed correctly each pay period.
- Enhanced understanding of benefit offerings with effective communication materials and presentations.
Pro Shop Associate
Home Depot
Dallas, TX
09.2022 - 06.2025
- Assisted customers in locating products and provided accurate information on features and benefits.
- Maintained organized displays, ensuring product availability and compliance with merchandising standards.
- Operated point-of-sale systems, processing transactions efficiently and handling cash accurately.
- Collaborated with team members to improve customer service strategies and enhance shopping experiences.
- Educated customers on product usage, providing demonstrations to support informed purchasing decisions.
- Participated in training sessions to develop product knowledge and improve service delivery skills.
- Processed transactions accurately, maintaining a high level of customer trust and financial integrity in the pro shop.
- Developed strong relationships with vendors, securing favorable pricing terms and delivery schedules for inventory replenishment.
- Coordinated with other departments to ensure seamless integration of services offered at the facility.
- Handled customer complaints professionally, resolving issues promptly while preserving positive relationships.
Customer Service Representative
Lancome
05.2019 - 12.2019
- Assisted customers with product inquiries, ensuring accurate and timely responses.
- Processed orders and returns efficiently, maintaining high customer satisfaction levels.
- Educated clients on product benefits and usage, fostering brand loyalty.
- Handled customer complaints with empathy, facilitating resolutions to enhance experience.
- Adapted quickly to new product launches, communicating updates effectively to customers.
- Provided feedback on customer trends to support strategic decision-making within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Event Coordinator
Blue Martini
Plano, TX
03.2018 - 05.2019
- Coordinated logistics for events, ensuring seamless execution from planning to on-site management.
- Developed event timelines and schedules to optimize workflow efficiency and resource allocation.
- Managed vendor relationships, negotiating contracts to secure favorable terms and services.
- Assisted in crafting event marketing materials, enhancing visibility and audience engagement.
- Collaborated with cross-functional teams to deliver successful events that meet client expectations.
- Monitored event budgets, tracking expenses to ensure adherence to financial guidelines.
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
Education
High School Diploma -
Evolution Academy
Richardson, TXSkills
- Benefits administration
- Claims processing
- Employee communication
- Benefits enrollment
- Issue resolution
- Event planning
- Compliance adherence
- Conflict resolution
Timeline
Benefits Specialist
MedStar Health
06.2025 - 01.2026
Pro Shop Associate
Home Depot
09.2022 - 06.2025
Customer Service Representative
Lancome
05.2019 - 12.2019
Event Coordinator
Blue Martini
03.2018 - 05.2019
High School Diploma -
Evolution Academy