Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Zatia Jones

Norton Shores,MI

Summary

Results-driven Customer Oriented Sales Professional with extensive experience in relationship building and partnership cultivation, leading to significant profit growth. Proven track record in strategic networking, effective product introduction, and identifying customer needs to deliver tailored solutions. Aiming to leverage these skills to drive further sales success and enhance client satisfaction.

Overview

10
10
years of professional experience

Work History

Budtender

Cloud Cannabis
Muskegon, MI
05.2024 - 11.2024
  • Adhered to company policies and procedures at all times.
  • Provided excellent customer service by answering questions regarding product usage and benefits.
  • Complied with federal, state, and local laws regarding the sale of marijuana products.
  • Advised customers on various products such as effects, flavors, potency levels, and prices.
  • Utilized point of sale systems to handle transactions accurately and efficiently.
  • Performed daily opening and closing duties including cleaning tasks as assigned.

Supervisor

Barnes & Noble
Muskegon, MI
02.2024 - 05.2024
  • Developed strategies to improve team performance and productivity.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Inventoried new shipments of books and displayed them for sale.
  • Maintained a clean and organized store environment, ensuring a pleasant shopping experience.

Barista

Starbucks
Grand Haven, MI
10.2020 - 02.2022
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
  • Restocked product displays based on demand and projected sales.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Created promotional displays for advertising special events or promotions at the cafe.
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.

Associate Trainer

Pacers Bread
Muskegon, MI
01.2015 - 07.2021
  • Explained goals and expectations required of trainees.
  • Provided answers to questions, imparted methods to improve work and worked closely with employees during probationary period.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Conducted performance evaluations, providing feedback and coaching for team development.

Education

GED -

Fruitport Adult Ed
Muskegon, MI
06-2023

Some College (No Degree) - Fine Arts

Muskegon Community College
Muskegon, MI

Skills

  • Point-of-Sale Software Proficiency
  • Proficient in Cash Transactions
  • Creating Connections
  • Calm Problem-Solving
  • Regulatory Adherence
  • Effective Competence

Affiliations

Attending Community College to further my education in the Fine Arts and begin working in a studio of my own as a Freelance Artist, meaning my ultimate passion is my paintings. In College I also attend Mental Health Advocate groups to not only enhance my connections to those around me but intervene, if necessary, and learn how to do so safely.

Accomplishments

My painting are starring in this years Student Art Exhibition show at the local community college demonstrating the refined skill acquired.

Timeline

Budtender

Cloud Cannabis
05.2024 - 11.2024

Supervisor

Barnes & Noble
02.2024 - 05.2024

Barista

Starbucks
10.2020 - 02.2022

Associate Trainer

Pacers Bread
01.2015 - 07.2021

GED -

Fruitport Adult Ed

Some College (No Degree) - Fine Arts

Muskegon Community College

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Zatia Jones