Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

ZAVARAY DELA CRUZ

Plano,TX

Summary

Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front Desk Shift Leader

Planet Fitness
07.2022 - Current
  • As the Front desk team lead, I delegated task Such as Cleaning or repairs given to us to be completed and helped my team accomplish those tasks
  • Demonstrated leadership abilities by managing a team of 10 front desk staff members and successfully meeting all customer service objectives.
  • Streamlined front desk operations by implementing efficient check-in and check-out procedures.
  • Liaised with other departments to provide seamless support for events held at the property, ensuring successful outcomes for clients and attendees alike.

Front Desk Team Lead/Night Shift Lead

Planet Fitness
12.2021 - 05.2022
  • Joined planet fitness and quickly became shift lead due to my leadership skills and work ethic
  • Have worked overnight and morning shifts, and am accustomed to working whenever I'm needed
  • Provided excellent customer service, resolving complex issues in a timely manner.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
  • Implemented new procedures to improve overall front desk productivity and guest experience.
  • Assigned each member of 12 person team with specific daily tasks and responsibilities.

Commercial Fisherman Deckhand

Mylia Lynn Fishery
05.2021 - 09.2021
  • I worked on a commercial fishing boat as a deckhand which shows that I am capable of working long hours in ruff situations
  • I also helped with boat repairs which means I am accustom to many different tools and work experiences.
  • Continuously improved personal skills and knowledge in the fishing industry by seeking feedback, learning from experienced crew members, and staying current with industry trends.
  • Maintained efficient gear deployment for optimal fish harvesting results.

Education

High School Diploma -

Chugiak High School
Chugiak, AK
05.2021

Skills

  • Room Assignments
  • Sales Expertise
  • Rate Changes
  • Guest Safety
  • Problem-Solving Skills
  • Constructive Feedback
  • Account Changes
  • Customer Service Management
  • Organized professional with experience in hospitality, customer service and management Adept in problem-solving, multitasking and leading teams in fast-paced environment Proven ability to build relationships with customers and develop strategies to increase customer satisfaction Recognized for ability to create efficient processes and procedures to improve operational efficiency

Certification

CPR Certification

References

References available upon request

Timeline

Front Desk Shift Leader

Planet Fitness
07.2022 - Current

Front Desk Team Lead/Night Shift Lead

Planet Fitness
12.2021 - 05.2022

Commercial Fisherman Deckhand

Mylia Lynn Fishery
05.2021 - 09.2021

High School Diploma -

Chugiak High School

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ZAVARAY DELA CRUZ