Zavier Mills
Converse,TX
Summary
Dedicated professional with strong customer service and problem-solving skills. Experienced in enhancing guest satisfaction through effective communication and collaboration.
Overview
13
13
years of professional experience
Work History
Front Desk Agent
Doubletree By Hilton
Kenner, LA
02.2020 - 02.2022
- Greeted and assisted guests during check-in and check-out processes, ensuring smooth arrivals and departures.
- Managed guest inquiries and complaints, providing effective solutions to enhance satisfaction.
- Operated reservation systems to accurately process bookings and modifications for guests.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness standards.
- Processed payments efficiently using point-of-sale systems while maintaining accurate records.
- Provided information on local attractions and services, enhancing guests' overall experience.
Accounts Payable Clerk
Omni Hotels & Resorts
New Orleans, LA
05.2018 - 01.2020
- Processed high-volume invoices ensuring compliance with company policies and procedures.
- Reconciled vendor statements to maintain accurate accounts payable records.
- Assisted in the implementation of new software systems to enhance efficiency and accuracy.
- Collaborated with cross-functional teams to resolve discrepancies and improve workflows.
- Monitored payment schedules to ensure timely payments to vendors and service providers.
- Prepared vendor invoices and processed incoming payments.
Front Desk Manager
Brent House
New Orleans, LA
01.2009 - 01.2013
- Managed daily front desk operations, ensuring seamless guest check-in and check-out processes.
- Developed and implemented procedures to improve guest satisfaction and reduce wait times.
- Coordinated scheduling for front desk staff, optimizing coverage during peak hours.
- Led training programs for new staff, enhancing team efficiency and service quality.
- Resolved guest inquiries and complaints promptly, fostering positive relationships and loyalty.
- Monitored inventory levels of office supplies and equipment, maintaining efficient operational flow.
- Assisted in budgeting and financial reporting, contributing to strategic decision-making processes.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
High School Diploma -
Dillard University
New Orleans, LA05.1985
Skills
- Customer service
- Customer support
- Hospitality services
- Time management
- Credit and cash payments
- Reservation management
- Problem-solving skills
- Cash handling
Timeline
Front Desk Agent
Doubletree By Hilton
02.2020 - 02.2022
Accounts Payable Clerk
Omni Hotels & Resorts
05.2018 - 01.2020
Front Desk Manager
Brent House
01.2009 - 01.2013
High School Diploma -
Dillard University