Zavier Owens
Natchez,MS
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
6
6
years of professional experience
Work History
Healthcare Customer Service Representative
Sagility
Westminster, CO
09.2022 - 07.2023
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Provided top quality control and eliminated downtime to maximize revenue.
- Guided patients through the completion of consent and other required medical forms.
Medical Representative
Everisepc
Tahlequah, OK
01.2022 - 08.2022
- Researched competitors' offerings in order to create competitive advantages for company's products.
- Implemented professional sales presentations to creatively communicate product quality and market comparisons.
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
Customer Service Representative
Alorica
Jackson, MS
12.2019 - 10.2021
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Surpassed sales goals through implementation of successful marketing strategies.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Healthcare Customer Service Representative
BroadPath Healthcare
Tucson, AZ
09.2017 - 11.2019
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Updated patient files in accordance with company policy and procedure guidelines.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Education
High School Diploma -
Natchez High School
Natchez, MS05-2013
Skills
- Data entry proficiency
- Healthcare industry
- Customer experience
- Strong interpersonal skills
Timeline
Healthcare Customer Service Representative
Sagility
09.2022 - 07.2023
Medical Representative
Everisepc
01.2022 - 08.2022
Customer Service Representative
Alorica
12.2019 - 10.2021
Healthcare Customer Service Representative
BroadPath Healthcare
09.2017 - 11.2019
High School Diploma -
Natchez High School
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