Open To Work
Zavier Soberanis
York
Work Preference
Summary
Dynamic service manager leveraging over ten years in the automotive industry to drive customer satisfaction and operational success. Expertise in managing service teams, implementing innovative solutions, and maintaining strong customer relationships to achieve business goals.
Overview
16
16
years of professional experience
Work History
Service Manager
Mavis Discount Tires
Red Lion
04.2022 - 07.2025
- Managed service department team to deliver excellent customer service and enhance client satisfaction.
- Implemented solutions that directly improved customer satisfaction and contributed to operational success.
- Engaged clients through active communication to strengthen customer relationships and loyalty.
Store Manager
Mavis Discount Tires
Port Chester
02.2017 - 08.2021
- Monitored store ratios, processed deposits, provided professional customer service, and led weekly team and corporate meetings.
- Managed payroll, scheduled employees, maintained shop organization, and ensured timely, safe completion of high-quality repairs and maintenance.
- Handled tire and car repair claims to ensure customer satisfaction and resolution.
Store Manager
Mavis Discount Tires
Bronx
07.2020 - 07.2021
- Maintained store ratios, made deposits, provided professional customer service, conducted weekly team and corporate meetings.
- Controlled payroll, scheduled employees, maintained organized shop environment, ensured timely and safe completion of high-quality repairs and maintenance.
- Handled and resolved tire and car repair claims.
Store Manager
Mavis Discount Tires
New Rochelle
02.2016 - 07.2021
- Maintained store ratios, made deposits, provided professional customer service, conducted weekly team and corporate meetings.
- Controlled payroll, scheduled employees, maintained shop organization, ensured timely and safe completion of high-quality repairs and maintenance.
- Managed tire and car repair claims efficiently.
Assistant Store Manager
Mavis Discount Tires
Port Chester
05.2017 - 01.2018
- Communicated directly with customers to assess needs and provided detailed information on necessary automotive repairs and maintenance, enhancing customer satisfaction.
- Directed mechanics, alignment techs, and tire techs in assigning repair and maintenance work while ensuring all services met Mavis' high quality standards.
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on company policies and customer service standards.
- Oversaw inventory management to ensure stock levels met customer demand.
Tire Technician
Mavis Discount Tires
Port Chester
08.2016 - 08.2017
- Installed, repaired, balanced, and rotated tires for passenger and commercial vehicles, ensuring optimal performance and safety.
- Patched tires, inspected wear patterns, ensured correct inflation, replaced tires as needed, and sold tires to customers, contributing to vehicle safety and customer satisfaction.
- Replaced brakes and rotors on customer vehicles and performed complete wheel alignments, enhancing vehicle handling and safety.
Warehouse Order Selector
ES3
York
07.2014 - 10.2015
- Ensured accuracy of work and maintained production and safety standards.
- Maneuver pallet on an electric pallet jack until full or order is complete.
- Manually wrap the pallet by circling load with roll of plastic wrap until secure.
- Facilitated workflow through active engagement in tasks such as lifting, carrying, and organizing paperwork.
- Lifted items weighing up to sixty pounds to meet operational needs.
Assistant Manager
Coast 2 Coast Marketing
Bronx
01.2013 - 01.2014
- Oversaw daily operations ensuring alignment with company objectives and standards.
- Managed team schedules and delegated tasks to streamline workflow.
- Coordinated marketing campaigns to increase brand visibility across multiple channels.
- Developed networking strategies to enhance online marketing efforts through social media.
- Door to door, Business to Business sales marketing IDT and Starion Energy.
Automotive Mechanic/ Technician
British Auto Works
Bronx
06.2010 - 08.2013
- Completed repairs and preventative maintenance per manufacturer's specifications, ensuring vehicle reliability and safety.
- Provide safe and reliable vehicles upon completion of repairs and preventative maintenance.
- Types of repairs will include brakes, onboard computer diagnostics, AC maintenance, tune-ups, drivability, suspension and tires.
- Perform vehicle servicing/repairing to maintain company standards.
- Serviced in-fleet new cars according to company procedures, contributing to fleet readiness and customer satisfaction.
- Executed reconditioning repairs on sales vehicles and deletes per company procedures, enhancing vehicle quality for resale.
- Maintain the work area in a safe and clean condition.
- Executed additional responsibilities to ensure project success.
Machine Operator
Stouffers Cookies & Biscuit
York
03.2009 - 09.2009
- Operated high-speed machinery and precision equipment for mass production, ensuring optimal performance.
- Ensured high-quality output by adjusting machine settings and conducting thorough quality checks.
- Prepared machine for production process by equipping it with the required tools and parts.
- Coordinated supply of raw materials for seamless machine operation and minimized downtime.
Education
High School Diploma -
CONTINENTAL ACADEMY
MIRAMOR, FL, UNITED STATES07-2012
Skills
- Customer Service
- Customer Engagement
- Oral Communication
- Written Communication
- Decision-Making
- Conflict resolution
- Time Management
- Prioritization
- Multi-tasking
- Organizational Skills
- Data Analysis Tools
- Interpersonal Skills
Timeline
Service Manager
Mavis Discount Tires
04.2022 - 07.2025
Store Manager
Mavis Discount Tires
07.2020 - 07.2021
Assistant Store Manager
Mavis Discount Tires
05.2017 - 01.2018
Store Manager
Mavis Discount Tires
02.2017 - 08.2021
Tire Technician
Mavis Discount Tires
08.2016 - 08.2017
Store Manager
Mavis Discount Tires
02.2016 - 07.2021
Warehouse Order Selector
ES3
07.2014 - 10.2015
Assistant Manager
Coast 2 Coast Marketing
01.2013 - 01.2014
Automotive Mechanic/ Technician
British Auto Works
06.2010 - 08.2013
Machine Operator
Stouffers Cookies & Biscuit
03.2009 - 09.2009
High School Diploma -
CONTINENTAL ACADEMY