ZaVyan Ratcliff
New Orleans,LA
Summary
Driven and diligent professional with a proven track record in customer service excellence and cash handling, honed at Kids Foot Locker and other notable companies. Skilled in fostering customer satisfaction through patience, empathy, and efficient problem-solving. Demonstrated ability to enhance operational efficiency and team collaboration, ensuring a seamless and enjoyable customer experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lube Technician
Firestone Auto Care
New Orleans, LA
10.2025 - Current
- Conducted routine oil changes and fluid checks to ensure vehicle performance.
- Operated hydraulic lifts and other equipment to facilitate maintenance tasks.
- Assisted in diagnosing vehicle issues while collaborating with senior technicians.
- Implemented efficient workflows, reducing service time for customers.
Oil and Lube Technician
Avis Budget Group
Kenner, LA
05.2025 - 09.2025
- Consistently met performance goals by completing assigned tasks quickly and accurately within designated timeframes.
- Increased overall efficiency by performing oil changes and lubricating vehicles in a timely manner.
- Enhanced the team''s productivity through effective communication and collaboration with colleagues during busy periods.
- Ensured a positive customer experience by providing timely, high-quality service tailored to each vehicle''s specific needs.
- Worked alone or in team-based systems to complete up to 15 oil changes each day.
- Checked fluids, tires, brakes, and other systems as part of point inspection.
Auto Care Tech
Walmart
Harvey, LA
10.2024 - 06.2025
- Maintained a clean and organized workspace, optimizing workflow for efficient service delivery.
- Improved workflow efficiency by assisting colleagues with various tasks during high-volume periods, including tire rotations and other preventative maintenance services.
- Increased overall efficiency by performing oil changes and lubricating vehicles in a timely manner.
- Supported smooth operations by promptly notifying supervisors of any equipment malfunctions or supply shortages that could impact service delivery.
Cashier/Stocker
Kids Foot Locker
Gretna,La
02.2024 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Yard Operator
All Things Trucking LLC
New Olreans,La
06.2023 - 02.2024
- Maintained a high level of customer service when interacting with clients visiting the yard for pickups or deliveries.
- Reduced equipment downtime by performing regular inspections and timely maintenance.
- Facilitated the transportation of goods by efficiently organizing shipping schedules and coordinating with logistics partners.
- Boosted productivity by effectively operating heavy machinery, including forklifts, cranes, and loaders.
- Operated yard machinery, hydraulic trailer and forklift to move materials and maintain organization.
- Loaded trailers to support government regulations for volume, weight and transportation safety.
- Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
Game Room Attendant
Chuck E Cheese
New Orleans,La
09.2022 - 11.2023
- Greet customers, explain game rules, and collect payment for games played.
- Facilitated birthday parties and special events to deliver high levels of guest satisfaction.
- Assisted customers with redeeming tickets or points for prizes in a friendly manner.
- Maintained game equipment, including troubleshooting and performing routine maintenance tasks.
Education
No Degree - Crane Operator
AAA Crane And Rigging
Addis, La10.2025
High School Diploma -
L B Landry
New Orleans, LA05.2024
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
Certification
- Transportation Worker Identification Credential. (TWIC CARD)
Timeline
Lube Technician
Firestone Auto Care
10.2025 - Current
Oil and Lube Technician
Avis Budget Group
05.2025 - 09.2025
Auto Care Tech
Walmart
10.2024 - 06.2025
Cashier/Stocker
Kids Foot Locker
02.2024 - 10.2024
Yard Operator
All Things Trucking LLC
06.2023 - 02.2024
Game Room Attendant
Chuck E Cheese
09.2022 - 11.2023
No Degree - Crane Operator
AAA Crane And Rigging
High School Diploma -
L B Landry