Highly adaptable and driven professional with a diverse background in sales, customer service, and security, seeking a remote work opportunity. Proven ability to excel in fast-paced, dynamic settings while working independently. Adept at problem-solving and consistently delivering results, with a demonstrated commitment to exceeding expectations and ensuring customer satisfaction
Hi, I’m
Xavier Wilson
Wesley Chapel,FL
Summary
Overview
6
years of professional experience
1
Certification
Work History
Ramco Protective
Patrol Officer
02.2024 - Current
Job overview
- Demonstrated strong communication and observation skills, essential for remote monitoring and reporting
- Maintained detailed records and reports, showcasing organizational and documentation abilities
- Ensure safety and security of designated properties through proactive surveillance and effective communication
- Engage with the community, identify potential security risks, and respond to incidents in a timely and professional manner
Alorica
Customer Service Representative
01.2023 - 06.2023
Job overview
- Company Overview: Remote customer service environment
- Successfully managed customer inquiries and resolved issues in a fully remote customer service environment
- Demonstrated proficiency in utilizing various communication channels (phone, email, chat) to provide efficient and effective customer support
- Maintained high productivity and quality standards while working independently from a remote location
- Handled customer inquiries, resolved issues, and provided product information
- Utilized strong communication and problem-solving skills to ensure customer satisfaction
- Remote customer service environment
DICK'S Sporting Goods
Sales Lead
06.2021 - 08.2022
Job overview
- Effectively communicated with customers and team members, demonstrating strong interpersonal skills
- Developed and implemented sales strategies, showcasing proactive and results-oriented approach
- Demonstrated excellent customer service skills, resulting in increased customer loyalty and satisfaction
- Surpassed revenue targets and developed strategies to increase sales and drive revenue growth
- Led and coached a team of sales associates to achieve sales targets and provide exceptional customer service
Finish Line
Sales Associate
02.2023 - 10.2023
Job overview
- Successfully managed customer interactions and provided personalized service, highlighting customer-focused skills
- Exceeded sales targets and consistently achieved high sales numbers
- Developed a deep understanding of products and brands to effectively communicate their features and benefits to customers
- Built and maintained strong relationships with customers to foster loyalty and increase sales
Blink Fitness
Personal Trainer
06.2022 - 10.2023
Job overview
- Developed personalized training programs for clients based on their individual goals and fitness levels
- Conducted fitness assessments and tracked clients' progress
- Made adjustments to training programs as needed
Bath & Body Works
Sales Associate
09.2022 - 02.2023
Job overview
- Developed and maintained in-depth knowledge of products, promotions, and sales techniques
- Identified customer needs and provided personalized product recommendations
- Maintained a clean and organized store environment
New Horizon Property Solution
Cleaning Services
06.2019 - 03.2020
Job overview
- Developed and implemented cleaning protocols and procedures
- Implemented innovative cleaning techniques and technologies to improve efficiency and effectiveness
Education
Union County CollegeCranford, NJ
Associate Degree from Nursing
University Overview
Aspiring to advance studies in Nursing
Columbia High SchoolMaplewood, NJ
Columbia High School
University Overview
Achieved Honor Roll status all four quarters of Junior and Senior Years
Skills
Remote Communication
Customer Service & Problem-Solving
Organization & Time Management
Adaptability
Interpersonal Skills
Certification
- Class Security License, PSG Security Academy
- Napsrx CPRN Certification
Hobbies and Interests
Hobbies and Interests
- Landscape and Nature Photography: I enjoy capturing the beauty of the outdoors, which has helped me hone my attention to detail and patience.
- Reading: I am a passionate reader and enjoy expanding my knowledge.
- Exercising: I prioritize fitness, which contributes to my mental and physical well-being.
- Spending time with family: I value strong relationships and enjoy spending time with family.
- Music: I enjoy listening to various music genres.
- Video games: I occasionally play video games and enjoy the strategic thinking involved.
- Cooking: I enjoy cooking and experimenting with new recipes.
Timeline
Patrol Officer
Ramco Protective
02.2024 - Current
Sales Associate
Finish Line
02.2023 - 10.2023
Customer Service Representative
Alorica
01.2023 - 06.2023
Sales Associate
Bath & Body Works
09.2022 - 02.2023
Personal Trainer
Blink Fitness
06.2022 - 10.2023
Sales Lead
DICK'S Sporting Goods
06.2021 - 08.2022
Cleaning Services
New Horizon Property Solution
06.2019 - 03.2020
Columbia High School
Columbia High School
Union County College
Associate Degree from Nursing
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