Zay-Austin Robles James
The Bronx,NY
Summary
Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and company operations.
Overview
3
3
years of professional experience
Work History
Crew Trainer
McDonald's
05.2022 - 02.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Store Associate
Dollar General
07.2021 - 05.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
Education
Associate of Science - Cyber Security
Westchester Community College
Valhalla, NY05.2026
High School Diploma -
Bronx High School For The Visual Arts
Bronx, NY06.2020
Skills
- Customer Service
- Team Leadership
- Opening and closing procedures
- Workplace Safety
- Sanitation and cleaning
- Product Knowledge
- Work Planning and Prioritization
- Policies and Procedures
- Delegating Work
- Employee Training
Languages
English
Timeline
Crew Trainer
McDonald's
05.2022 - 02.2024
Store Associate
Dollar General
07.2021 - 05.2022
Associate of Science - Cyber Security
Westchester Community College
High School Diploma -
Bronx High School For The Visual Arts
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