Zayda Tirmizi
Plano
Summary
Experienced healthcare professional and Healthcare Management student with a strong background in patient services, clinical support, and team leadership. Proven ability to improve patient satisfaction, manage staff operations, and support healthcare providers in delivering quality care. Skilled in healthcare systems, staff training, and administrative coordination within fast-paced healthcare environments.
Overview
13
13
years of professional experience
Work History
Patient Service Supervisor
Medical City Dallas Heart and Spine
Dallas, TX
07.2018 - Current
- Supervised daily operations of patient services, ensuring high-quality care and efficient workflow.
- Trained and mentored staff on best practices for patient interactions and service delivery.
- Implemented process improvements to enhance patient satisfaction and reduce wait times.
- Coordinated with multidisciplinary teams to streamline patient admission and discharge processes.
- Managed scheduling systems to optimize resource allocation and staff assignments.
- Conducted performance evaluations, providing constructive feedback to promote team development.
Certified Medical Assistant
Crossroads Women's Health
Aubrey, TX
11.2012 - 12.2014
- Administered patient care procedures, ensuring compliance with healthcare regulations and protocols.
- Assisted in developing and implementing patient education programs to enhance health literacy.
- Coordinated appointment scheduling, optimizing office workflow and reducing patient wait times.
- Managed electronic health records, ensuring accuracy and confidentiality of patient information.
- Trained new staff on clinical procedures and office policies to maintain high standards of care.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ06-2027
Certificate - Medical Assistant Program
North Central Texas College
Gainesville, TX01-2010
Skills
- Healthcare Operations Management
- Patient Relations & Service Recovery
- Staff Supervision & Training
- Medical Terminology
- Healthcare Documentation & Reporting
- Scheduling & Staff Coordination
- HIPAA Compliance & Patient Confidentiality
- Electronic Health Records (Meditech)
- Computrition Systems
- Microsoft Office Suite
Timeline
Patient Service Supervisor
Medical City Dallas Heart and Spine
07.2018 - Current
Certified Medical Assistant
Crossroads Women's Health
11.2012 - 12.2014
Bachelor of Science - Health Administration
University of Phoenix
Certificate - Medical Assistant Program
North Central Texas College