Zayda Zalaznik
Miami,FL
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
4
4
years of professional experience
Work History
Server
The Vault Restaurant and Cocktail Lounge
Dubuque, Iowa
06.2023 - 04.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
Cocktail Server
Bo-James Bar
Iowa City, Iowa
08.2022 - 06.2023
- Greeted guests and provided menus.
- Communicated with customers to take drink orders accurately.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Checked identification of customers to verify age requirements for purchase of alcohol.
- Processed cash payments from customers using a point-of-sale system.
- Received payment by cash or credit card and return change when necessary.
- Answered questions regarding drinks specials and menus items.
- Cleared tables quickly after guests departed.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Stocked ice, napkins, straws, condiments, on the bar top.
- Performed opening, closing duties such as setting up, breaking down the bar area.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Created rapport with new and returning patrons to foster guest satisfaction.
- Maintained tidiness and organization throughout bar area.
Beverage Cart Attendant
Thunder Hills Golf and Country Club
Dubuque, Iowa
04.2022 - 08.2022
- Assisted customers with beverage selection and order fulfillment.
- Stocked shelves with a variety of beverages including beer, wine, cocktails, juices, soda, and water.
- Organized the beverage cart in an orderly fashion to ensure customer satisfaction.
- Maintained knowledge of current promotions and discounts for customers as needed.
- Replenished supplies such as cups, napkins, straws, stirrers, ice. throughout shift.
- Followed safety protocols when operating the beverage cart to prevent accidents or injuries.
- Provided refills upon request while adhering to company policies regarding appropriate portion sizes.
- Delivered orders quickly and efficiently while maintaining quality standards of product presentation.
- Assisted fellow team members when needed to ensure optimal efficiency during shifts.
- Informed management about any issues related to equipment malfunctions or damaged merchandise.
Assistant Teacher
Little Treasures Learning Center
Dubuque, Iowa
01.2021 - 08.2022
- Assisted classroom teacher in developing and implementing lesson plans.
- Provided individualized instruction to students who needed additional assistance.
- Supervised small group activities.
- Helped maintain a safe and orderly learning environment.
- Supported student-led discussions and presentations.
- Encouraged positive behavior with rewards and incentives.
- Attended faculty meetings as requested by the lead teacher.
- Assisted in planning field trips and special events such as assemblies or performances.
- Organized instructional materials, bulletin boards, displays, and demonstrations.
- Prepared reports on student performance for administrators.
- Utilized technology such as computers, projectors, iPads. to enhance lessons.
- Facilitated communication between families and school personnel about issues relating to students' academic progress.
- Promoted a cooperative learning environment that encourages collaboration among students.
- Maintained safe, educational environment for students during learning and free play time.
Sales Associate
Plato's Closet
Dubuque, Iowa
01.2020 - 01.2021
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
Personal Shopper
HyVee Foods
Dubuque
01.2020 - 12.2020
- Assisted customers in selecting items that met their individual needs and preferences.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Collaborated with store management team to ensure appropriate inventory levels were maintained.
- Responded promptly to customer inquiries via phone calls or emails.
- Updated item descriptions in computer system for accurate tracking of stock levels.
- Performed regular maintenance tasks such as dusting shelves, vacuuming carpets.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Secured and stored items until customer pickup.
- Satisfied customers with quick, accurate service under tight deadlines.
- Completed pickup and shopping orders for customers within local area.
- Listened to customer needs to identify and recommend best products and services.
Education
High School Diploma -
Dubuque Senior High School
Dubuque, IA05-2021
Some College (No Degree) - Psychology
Miami Dade College
Miami, FLSkills
- Guest Engagement
- Service prioritization
- Sales Techniques
- Exceptional customer service
- Professional Appearance
- Point of Sale (POS) system operations
- Strong Work Ethic
- Positive and professional
- Complex Problem-Solving
- Professional Demeanor
- Reliable and punctual
- Meeting deadlines
- Problem-solving skills
- Time Management
- Listening Skills
- Outgoing Personality
- Skills Development
- Behavior Modeling
- Oral communication
Timeline
Server
The Vault Restaurant and Cocktail Lounge
06.2023 - 04.2024
Cocktail Server
Bo-James Bar
08.2022 - 06.2023
Beverage Cart Attendant
Thunder Hills Golf and Country Club
04.2022 - 08.2022
Assistant Teacher
Little Treasures Learning Center
01.2021 - 08.2022
Sales Associate
Plato's Closet
01.2020 - 01.2021
Personal Shopper
HyVee Foods
01.2020 - 12.2020
High School Diploma -
Dubuque Senior High School
Some College (No Degree) - Psychology
Miami Dade College