Zayden Yamaguchi
Thornton ,CO
Summary
Telecommunications professional with strong expertise in installation, maintenance, and troubleshooting of telecommunication systems. Known for reliability, adaptability, and collaborative approach to team projects, consistently delivering high-quality results. Skilled in fiber optics, network configuration, and customer support, ensuring optimal system performance. Recognized for problem-solving abilities and effective communication, contributing to smooth operations and client satisfaction.
Overview
6
6
years of professional experience
Work History
Telecommunications Technician
Lumen Technologies
Denver, CO
02.2021 - Current
- Installed and configured new devices and system components.
- Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
- Enhanced operational efficiency through installation and repair of network cabling, hardware, and software.
- Performed maintenance on systems to enhance telecommunications efficiency.
- Reduced downtime with regular maintenance of telecommunications equipment and infrastructure.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
To-Go Server
Chili's Restaurant
Denver, CO
04.2020 - 02.2021
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
- Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.
- Streamlined order assembly by effectively organizing completed dishes and coordinating with kitchen staff during peak hours of operation.
- Upheld strict sanitation standards through routine cleaning of workstations and dining areas, promoting a safe environment for all patrons.
- Resolved customer complaints with empathy and professionalism.
Kitchen Cook
Famous Dave's Bar-B-Que
Denver City, TX
06.2019 - 04.2020
- Cleaned and sanitized work areas, utensils and equipment.
- Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
- Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
- Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
Education
Graduate Certificate - American History
Riverdale Ridge High School
Thornton, CO05.2021
Skills
networking, troubleshooting, customer service, and communication skills
Timeline
Telecommunications Technician
Lumen Technologies
02.2021 - Current
To-Go Server
Chili's Restaurant
04.2020 - 02.2021
Kitchen Cook
Famous Dave's Bar-B-Que
06.2019 - 04.2020
Graduate Certificate - American History
Riverdale Ridge High School