Zaylee-Ann Keliihoomalu-Abregano
'Ewa Beach
Summary
Friendly with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality. Sociable server offering several years of experience delivering friendly, prompt service to customers. In-depth knowledge of pos system operations and food safety and sanitation regulations. Adaptable worker familiar with FOH and BOH operations.
Overview
7
7
years of professional experience
2024
2024
years of post-secondary education
Work History
FOH Team Member
604 Bar & Grill
'Ewa Beach
01.2019 - 02.2022
- Provided excellent customer service in a fast-paced dining environment.
- Managed cash transactions and processed payments accurately.
- Maintained cleanliness and organization of dining areas and tables.
- Set up and prepared dining areas for peak service times.
- Collaborated with kitchen staff to ensure timely food delivery.
Server
Monarch Poke
Pearl City
02.2022 - 12.2023
- Took and processed customer orders accurately and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained accurate cash drawer and balanced at shift end.
- Provided excellent service while handling high-volume customer traffic.
Lead Server /Assistant Restaurant Manager
Kuni Restaurant & Catering
Waipahu
09.2023 - 09.2025
- Supervised dining room operations and ensured excellent guest experiences.
- Managed table assignments and coordinated staff to optimize service flow.
- Maintained inventory of supplies and placed orders as needed.
- Managed opening and closing duties to facilitate restaurant operations.
- Managed staff of 6 servers, delegating tasks and ensuring timely completion.
- Worked with management to coordinate special functions and events.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Processed guest checks using POS system accurately.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Managed cash register operations including deposits and reconciling discrepancies.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
Education
James Campbell High School
Ewa Beach, HISkills
- Guest relations
- Menu knowledge
- Cash handling
- Table management
- Effective communication
- Organizational skills
- Strong leadership
References
References available upon request.
Timeline
Lead Server /Assistant Restaurant Manager
Kuni Restaurant & Catering
09.2023 - 09.2025
Server
Monarch Poke
02.2022 - 12.2023
FOH Team Member
604 Bar & Grill
01.2019 - 02.2022
James Campbell High School