E-Commerce Personal Shopper
Zaylee Zarauskas
HEB Grocery Store
San Angelo
2
years of professional experience
Customer-Focused Sales Associate experienced in enhancing shopping experiences and maintaining financial integrity. Contributed to increased sales through effective merchandise promotion and strong product knowledge. Focused on leveraging organizational and communication skills in new field to drive success and innovation.
Work History
E-Commerce Personal Shopper
5 Months- Selected grocery items for online orders using handheld device, following freshness and quality standards.
- Substituted out-of-stock products with appropriate alternatives, maintaining order accuracy and customer satisfaction.
- Inspected produce, meat, and dairy items for quality, separating damaged or expired products.
- Staged completed orders for curbside pickup, ensuring organized, timely handoff to customers.
- Replenished shopping carts and order supplies to support efficient fulfillment throughout the shift.
- Collaborated with curbside and store teams to resolve order issues and improve workflow consistency.
Sales Associate
1 Year- Assisted customers with product selection, improving shopping experience and satisfaction.
- Assisted customers in product selection, enhancing overall shopping experience and satisfaction.
- Managed cash register operations, ensuring accurate transaction processing and maintaining financial integrity.
- Communicated product knowledge to customers, facilitating informed purchasing decisions.
- Collaborated with team members to maintain organized merchandise displays and uphold store presentation standards.
- Organized racks and shelves to enhance store visual appeal and promote merchandise.
- Processed customer returns and exchanges efficiently at service desk.
- Handled customer issues calmly and professionally during peak store hours.
Tea Barista
10 Months- Used POS system to accurately enter orders and process payments.
- Pleasantly interacted with customers during hectic periods to promote fun, positive a fun, positive environment.
- Listened to customer requests and crafted personalized beverages, enhancing customer satisfaction and driving sales.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Followed exact recipes for mixing and preparing beverages and food items.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Helped management keep adequate an adequate supply on hand by notifying of shortages.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Suggested complementary items with beverages, contributing to increased store sales.
- Demonstrated self-motivation by consistently completing tasks on time.
- Worked independently and collaborated effectively with team members to achieve goals.
- Proven ability to learn quickly and adapt to new situations.
- Contributed positively in team settings by offering assistance and guidance to colleagues.
- Showed respect and friendliness by actively assisting customers and coworkers.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
Education
High School Diploma
Skills
Positive demeanor
Client relations
Product expertise
Order efficiency
Platform navigation
Team collaboration
Inventory management
Multitasking
Reliable worker
Dependability
Sanitation practices
Positive attitude
Timeline
E-Commerce Personal Shopper
HEB Grocery Store
06.2026 - CurrentRead More
Sales Associate
Dillards Department Store
05.2025 - 05.2026Read More
Tea Barista
NobiliTea
06.2024 - 04.2025Read More
Acellus
High School Diploma
Read More